Contact us

General care enquiries community@stlukes-hospice.org.uk (monitored Monday to Friday)

*please do not send patient or sensitive information via the above email addresses.

General enquiries  info@stlukes-hospice.org.uk

Fundraising enquiries  funadmin@stlukes-hospice.org.uk

Events  events@stlukes-hospice.org.uk

Corporate fundraising corporate@stlukes-hospice.org.uk

Jobs / HR  recruitment@stlukes-hospice.org.uk

Feedback / Suggestions / Complaint / Compliment  quality@stlukes-hospice.org.uk

Lottery lottery@stlukes-hospice.org.uk

Media  pressoffice@stlukes-hospice.org.uk

Education  education@stlukes-hospice.org.uk

Retail retail@stlukes-hospice.org.uk

Recycling recycling@stlukes-hospice.org.uk

Volunteer  volunteer@stlukes-hospice.org.uk

Data Protection Officer  dpo@stlukes-hospice.org.uk

*please do not send patient or sensitive information via the above email addresses.

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint.

Other ways to feedback:

You can also leave feedback with HealthwatchPlymouth/Devon.

If you or a loved one has received care from any of our teams you can also complete our formal patient/family survey  IWantGreatCare.

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint or email quality@stlukes-hospice.org.uk

01752 401172   St Luke’s at Turnchapel (General Enquiries)

01752 436744   St Luke’s at Derriford

01752 964200   St Luke’s at home

01752 964230  Urgent care team

01752 492626   Fundraising

01752 964250   Education

01752 964450   Charity shops customer service

01752 964455   Charity shops large item collection

01752 964444   Lottery

St Luke’s at Turnchapel
St Luke’s Hospice Plymouth
Stamford Road
Turnchapel
Plymouth  PL9 9XA

St Luke’s at Derriford
Level 8
(outside Brent Ward)
Derriford Hospital
Plymouth  PL6 8DH

Looking for our shops?

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BLOG: The Running Diaries – Lauren Prentice

“We are an ordinary family, and it’s not until you find yourselves in uncharted waters that you realise what local charitable organisations are available to provide the help and support when you need it the most.” Lauren Prentice from Plympton will be running for St Luke’s at Plymouth Britain’s Ocean City Running Festival on Sunday 28 April in memory of her mum, Carol, who died in 2016 aged 65.
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BLOG: The Running Diaries – PKF Francis Clark

Run, sprint, jog, however you do it over the coming weeks we will be shining a light on some of the fabulous fundraisers we have running for St Luke’s at Plymouth Britain’s Ocean City Running Festival on Sunday 28 April.
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BLOG: Men’s Day Out – Men on the move make a massive difference for hospice care

Walking, talking and paying tribute to lost loved ones, big-hearted blokes of all ages strode through the streets of Plymouth on Saturday 6 April, raising funds for the specialist end of life care needed by so many local families.
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BLOG: Ambulance crew make Linda’s wish come true

When time is short, it’s often the little things that make the biggest difference. One patient’s ambulance transfer from Derriford Hospital to St Luke’s specialist unit at Turnchapel last week turned into a very precious journey indeed when the crew took a detour to grant her wish for one last look at the sea she loves.
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BLOG: Make every step count for hospice care: St Luke’s Midnight Walk 2024

St Luke’s iconic Midnight Walk is back for 2024, shining a light on precious memories of lost loved ones while supporting our compassionate care.
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BLOG: Scream if you want to walk faster

Scarecrows, penguins and traffic cones…our Men’s Day Out has seen it all. That is until now. A group of men from Plymouth will be bringing a touch of adrenaline to the day as they will be doing the walk dressed as a rollercoaster.
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BLOG: Our showroom launch thank-you to a big-hearted business

Bee and Vicky from St Luke’s urgent care service were thrilled to cut the ribbon to officially open Roger Young’s new Suzuki showroom in Saltash on Monday and thank the company for their generous support.
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BLOG: Shock donation was too hot to handle

We never cease to be amazed by some of the weird and wonderful things that turn up in the thousands of bags of pre-loved goods people generously gift to St Luke’s charity shops each year, but last week’s decommissioned hand grenade was…
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BLOG: Open Gardens 2024

A stunning selection of gardens in West Devon, the South Hams and East Cornwall will be opening their gates once again in aid of local hospice care. St Luke’s annual Open Gardens scheme is launching in March, providing avid horticulture…