Hospice

About us

St Luke’s Hospice Plymouth provides specialist palliative care to people with life limiting illnesses, and support to their carers.  The hospice works in close partnership with colleagues in the St Luke’s Services community and hospital palliative care teams, as part of an integrated palliative care service covering Plymouth and its environs.

St Luke’s Hospice also works in partnership with the local Primary Care Trusts, Derriford Hospital and other care providers to deliver care which is complementary to that provided by the NHS.


Hospice The hospice provides inpatient care twenty-four hours a day and three hundred and sixty five days a year.  We also provide a 24 hour telephone advice service that is available to all health care professionals, patients and their families and carers. At the moment the hospice also shares outpatient services with our Pearn site, hosting a general palliative care clinic once a week, and a pain clinic alternate weeks.  There are two other clinics per week at Pearn.

As well as providing high quality care to patients and carers, the hospice is also involved in training and education of other professionals, and in introducing the next generation of doctors to hospice work.  Medical students from Peninsula Medical School have placements at the hospice, and as well as our established team of permanent doctors, we have a junior doctor working with us as part of the Plymouth GP Training Scheme and a Specialist Registrar on the South West Palliative Medicine training rotation.

 

Clinical Governance - Hospice Care - Activities - Referral Criteria and Contact Procedures - Support for the PAtient

Clinical Governance

The clinical treatment and care provided by St Luke’s Hospice and the wider integrated service is subject to comprehensive and regular monitoring in order to maximise the quality of care provided, minimise the risk of adverse clinical events, and ensure consistent quality of care across the integrated service regardless of clinical setting.

We have clinical governance structures and processes in place that aim to be responsive to emerging clinical priorities and evidence, and adverse events or near misses within the service.  There is an ongoing programme of clinical audit, incident and near miss reporting, and the monitoring of drug errors and complaints.  Changes in clinical practice or processes are implemented, where appropriate, in line with findings from review and assessment processes.

Our own clinical governance structures and processes complement as far as possible those of our NHS partners in each clinical setting.

The clinical service we provide is regulated by the Healthcare Commission, and we are subject to an annual inspection by them.

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Hospice Care

Role of Department/Service

St Luke’s Hospice provides Specialist Palliative Care for patients with cancer and other terminal diseases.  The length of stay can be variable and is not normally longer than 2/3 weeks.  We have 20 inpatient beds.  On discharge our outpatient department, St Luke’s Community Service or the patient’s GP, closely follows up our patients.

Key Personnel Role Contact Details
Mrs Sally Taylor Chief Executive (01752) 401172
sally.taylor@stlukes-hospice.org.uk
Dr Jeff Stephenson Consultant in Palliative Medicine (01752) 401172
jeff.stephenson@stlukes-hospice.org.uk
Dr Karen Ricketts Specialist Registrar (01752) 401172
carol.ricketts@phnt.swest.nhs.uk
Dr Annie Stewart Associate Specialist in Palliative Medicine (01752) 401172 annie.stwart@stlukes-hospice.org.uk
Mrs Frankie Dee Director of Hospice Services (01752) 401172 frankie.dee@stlukes-hospice.org.uk
Mrs Rosie Morgan Nurse Manager (01752) 401172
Mrs Alison Veli Modern Matron (01752) 401172 alison.veli@stlukes-hospice.org.uk
Mrs Paula Hine Nurse Tutor (01752) 401172 paula.hine@stlukes-hospice.org.uk


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Activities

Day Hospice open on a Tuesday, Wednesday and Thursday.  Most patients can be collected from home at approximately 9.30am and taken home at 3.15pm but they are also welcome to provide their own transport.  Patients are initially assessed in an outpatient clinic.  Medical, nursing and social needs are attended to as needed.

Outreach Centres  (Triangle Centres) – held at South Hams Hospital, Kingsbridge on a Tuesday and Tavistock Hospital on a Friday.  These offer information, support and complementary therapies.

Outpatient Clinics – 2 consultant-led Specialist Palliative Care clinics are held each week.  There is also one combined Pain and Palliative Care clinic run jointly with Dr Mark Taylor, Consultant Anaesthetist.  These clinics take new referrals and provide follow-up.

Lymphoedema Clinic – a nurse-led clinic is available most days for palliative care patients.

St Luke’s Community Service – Liaison and domiciliary visits
Hospice consultants spend 3 sessions each week in the community with the Community Specialist Palliative Care teams at their bases.  A multidisciplinary patient discussion is held and is followed by joint home visits.  Domiciliary visits can be arranged at other times through the hospice medical secretaries. 

Patient & Family Services – practical, emotional and spiritual support, provided by social workers, occupational therapist, physiotherapist, chaplain and complementary therapists.

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Referral Criteria and Contact Procedures

(These consist of In-patients, day hospice, out-patients, lymphoedema care and domiciliary visits)

A referral is needed for all patients wishing to access our services.  Referrals are accepted from GP’s and Specialist Palliative Care Teams.  Hospital referrals are generally via the hospital palliative care team but are also occasionally taken from other hospital consultants.  We do not accept direct self-referrals from patients or their families.  The Nurse Manager or the Modern Matron takes referrals.  We take referrals 365 days a year but prefer Mondays – Fridays 9am-5pm and the referral telephone number is 01752 408591.  The speed of admission as an inpatient depends on the degree of urgency and bed availability. 

Follow up Including Discharge Arrangements

To home:  A seven-day supply of medication is given.  Phone calls about care decisions and arrangements are made to the GP and district nurse as needed.  Community support is arranged by a hospice social worker.  A discharge summary is given to the patient and then faxed to the GP, hospital Consultant and Community Specialist Palliative Care Team.  Patients are followed up in the day hospice, the palliative care/pain clinic or in the community by the Community Specialist Palliative Care Nurse and GP.

Support For The Patient

Patient & Family Services team – counselling & bereavement follow up Complementary Therapies.

There is a full range of all our services available in booklet form on request.

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Support For The Patient

Patient & Family Services team – counselling & bereavement follow up Complementary Therapies. Lymphoedema services are also available to patients.

There is a full range of all our services available in booklet form on request.

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