Flete Estate Open Gardens

Flete Estate Open Gardens

The sun was shining on Flete Estate at the beginning of the month for our Open Garden, as we raised a record amount for patient care.

1058 visitors were treated to exclusive access to the private and historic estate in Ivybridge on Sunday 2 July, spending the day exploring the Italianate gardens, shrubbery and water gardens under blue skies and brilliant sunshine.

The afternoon raised an incredible £9,030 for patient care, £2,350 more than in 2015, when we last held an Open Garden at Flete Estate.

A big part of the total came from the selection of delicious cakes that had been donated, making an amazing £2,864.10 towards the total for the day. Raffle, plant and merchandise sales all helped contribute to the final amount as well.

Special thanks to all the volunteers who worked hard to make the day run so smoothly, especially those who were helping out at the Neon Midnight Walk the previous night. We even had submariners from HMS Vanguard and staff from the Land Registry Office helping out as parking volunteer marshals.

The historic estate was used by the city of Plymouth as a maternity hospital during and after the Second World War; with many attendees on the day having actually been born there themselves.

If you couldn’t make it to the Flete Open Gardens this year, then we will be planning to open Flete Estate Gardens again in 2019.

St Luke’s Open Gardens will be continuing throughout August and September, with upcoming gardens including Diptford Village Walkabout on Sunday 6 August between 1.30pm and 5.30pm, Alpine House in Bere Ferrers on Sunday 13 August between 11am and 4pm, Blanksmill in West Alvington on Sunday 3 September between 2pm and 5pm and Lower Charaton Cottage in Pensilva, Cornwall, on Sunday 10 September between 2pm and 5pm. We also have a selection of private gardens opening by appointment up until early November. To see the full Open Garden listings click here.

Day 1: First impressions

My name is Harry Roberts, I am seventeen years and old currently studying A-levels at Ivybridge Community College.

In July 2017, I choose to spend my weeks work experience at St Luke’s Hospice Plymouth because I was interested in understanding the charity further while gaining experience in the communications and marketing side of the charity.

As I have never had to visit a hospice yet in my life, I didn’t really know what to expect. My initial thoughts before coming to the hospice were naive with the assumption of a gloomy hospital like building containing endless wards seeing to the elderly. On arrival on my first day I Immediately realised my assumption couldn’t have been anymore wrong. Walking up to the building based at Turnchapel I noticed from the outside it didn’t appear to resemble a hospital with the tense mood associated. Instead I got the impression of a relaxed and calming environment.

The hospice instead seemed smaller then I had imaged, creating a cosy ‘home’ like sense. After visiting reception and being introduced to the marketing and communications team of St Luke’s I was taken on a tour around the building. During the tour, I was impressed by the efforts made to create a warming environment for both the patients and their families, this was achieved by the numerous visitor rooms which prominently portray the family- home like sense, as well as the play area for children. It really showed me the charity isn’t only about caring for patients but also for helping to create a welcoming experience for the family and visitors of the patients.

Furthermore, the open area known as the ‘Harbour’ within the hospice provides a peaceful quiet space for either spiritual needs or just thinking space for a patient or relative. I was particularly surprised by this area as it completely contradicts my initial thoughts of a hospice demonstrating St Luke’s provides much more then just medical needs.
Day 2: The importance of social media

I have been introduced to the marketing side of St Luke’s and I have been surprised by the amount of thought and effort that has to go into something as little as a Facebook post or an advert, which to people outside the charity may seem like a simple insignificant process.

The charity needs to ensure it appeals to everyone, not only the older generation which people may associated with the hospice, after all St Luke’s care for anyone over the age of 18 and an increasing number of people in their 30’s and 40’s.

I now realise that certain adverts such as fundraising events need to be put across in such a way it appeals to the correct audience, which may be middle age men, teenagers, women..etc. The way St Luke’s write in relation to tone and voice must be correctly written in order to portray the right message and engage with their target audience. The audience the message is directed at may affect which social media platform a message is placed, for example if there’s advertisement about a fundraising event which is dominated by men the message may be posted on twitter which is prominently used by males and vice versa, Facebook for women. Furthermore, I was also surprised to find out the efforts taken to protect the charity’s brand. Specific measures are put in place in order to educate staff about the importance of the brand and to ensure the St Luke brand is always consistent. They also educate staff and volunteers on the expectations to protect St Luke’s reputation on social media, both on company and personal accounts.
I have also began to understand how social media is a great tool for the charity’s marketing and communications, as it enables St Luke’s to share the brilliant care happening within the charity, as well as thanking those for their support and fundraising. As I began to draft social media posts I begin to understand how St Luke’s goes over and above a medical charity to ensure every patient has a good end of life.

Day 3: Design

Today is the third day of my work experience within St Luke’s marketing and communications department and I have been given the opportunity to explore the graphic design programs used by the department. My first task was to edit and create a digital advertisement for St Luke’s new website. By doing so I began to understand the effort and time needed to create an effective, capturing piece of advertising. As I’ve touched upon earlier, St Luke’s needs to appeal to all ages therefore the artwork portraying the charity must be carefully thought out in order to appeal to the correct audience. I am really starting to understand that before you design or write anything, understanding your target audience and where the product will be used is the key to anything this department takes on.

Day 4: Photography

I began the day further exploring photoshop to create an image displaying some positive quotes from patients and from their family members about the charity. This will be then posted onto St Luke’s social media platforms. Later in the day I went to take some photography from around the hospice to use alongside my blog, I choose to go to the hospice’s garden to get my photos. The view was surreal looking out to the city and the sea surrounding, the plants in the garden all helped create a stunning atmosphere. I imagine this area must be a peaceful place for the patients or the families to relax and enjoy the view and take time out of the medical environment.

Day 5: My final day

In summary, over the past week my opinion and understanding of the charity has changed. From working here I now understand the charity provides much more than just medical needs, in other words it goes over and above what you’d expect. My assumption of a hospital – like building has now changed to the realisation of the hospice being a warming, welcoming environment.

This week has made me realise just how much effort goes each part of St Luke’s communications and marketing products, from protecting the brand and advertising fundraising events, to the immense amount of thought to craft a single social media post.

I have really enjoyed learning to use the graphic design programs and have found it interesting understanding how the charity must try and target certain audiences to achieve their marketing goals.

I would like to thank St Luke’s for the great opportunity and the experience they have given me. I would encourage everybody, especially people of my age to take time out and learn what a hospice actually is rather than relying on often false assumptions.

Harry Roberts

2 July 2017

Thousands of women painted Plymouth City Centre neon on Saturday, as they took part in St Luke’s Neon Midnight Walk.

The annual St Luke’s Hospice Plymouth Midnight Walk, sponsored by Nash & Co Solicitors, left a fluorescent glow on the city as over 1700 women donned neon t shirts and face paint to raise money for people with life-limiting illnesses in the local area.

The women set off from the new location of the Piazza, Armada Way, following an energetic hip hop based warm up from Street Factory, a not-for-profit organisation that helps to transform young lives through the elements of hip hop and mentoring.

Dressed head to toe in neon with plenty of glow sticks and party tunes to guide them through the night, the ladies took on three routes of either 3, 6 or 13.1 miles, culminating back at the Piazza in the early hours.

The walk even included a choice of diversion, a trip on The Plymouth Sound or a journey through the Barbican in style. The ladies either enjoyed a boat cruise from Plymouth Boat Trips, which ferried the women across the water from Queen Anne’s Battery to the historic Barbican Quarter of Sutton Harbour, or a bus provided by Plymouth City Bus, taking ladies through the Barbican, both to the sound of party music to make their big night out complete.

As the ladies crossed the finish line they received a goody bag, their well deserved medals and a glass of bubbly, to plenty of hugs and cheers.
It was a family outing for Alison Scott. Joined by Lynda, Hollie and Sharon from Beacon Park and dressed in neon yellow, these ladies took on three mile challenge. “We’re walking in memory of my Dad who passed away this year” said Alison. “My Dad was cared for by the St Luke’s crisis team, so dad could remain at home in his last few days. Dad wanted to be at home and St Luke’s made it possible providing round the clock nursing care, we can’t thank them enough for what they did.”

Tara Smith was part of a group of seven from the co-op on Albert Road, Devonport. “We had a massive bucket in work, and our kind customers have helped us raise over £1,000 for this amazing cause. They did us proud, thank you.” Taking on the six mile route, Tara added, “It was a good laugh, we all enjoyed it. There is so much positivity here tonight, so many people know someone who has had cancer and received care by St Luke’s, it’s not about been sad, it’s about remembering and celebrating the life of some very special people.”

Raising over £100, Natalie Powell from St Budeaux said, “I really ,really enjoyed it, it had a real party atmosphere. For me the toughest bit on the 13.1 miles was going up Alma Road, but once you got your pace and got it the run of things, it was absolutely brilliant. The marshals were absolutely fantastic, people clapping and cheering you en route, taxi drivers tooting their horns it really makes you want to do it quicker.”

Senior events fundraiser at St Luke’s Hospice Plymouth, Marian Kennedy said, “The Midnight Walk was once again a fantastic success, it was brilliant to see so many women of all ages joining together to walk for St Luke’s, raising money for end of life care in their local community. Thank you to everyone who took part and please don’t forget to get your sponsorship money in so your walk can really make a difference.”

St Luke’s would like to thank everyone that took part, contributed, donated or volunteered to help make the night what it was, including; Nash & Co Solicitors, Plymouth City Council, PL1 Events, Powwow TV, Street Factory, Heart Radio, Sainsbury’s Armada Way, Plymouth Boat Trips, Plymouth City Bus, Devon and Cornwall 4×4 Response Team, Rapid Relief Team Plymouth, Devon and Cornwall Roaming Bike Marshals, Costa Coffee Marsh Mills and Armada Way, McDonalds Marsh Mills, Friary Mill, House of Fraser, Yellowbird Media, Vospers, YGS Landscapes, PH Group, Portlebay Popcorn, Plymouth Amateur Rowing Club, Crownhill Methodist Church, Plymouth Argyle, EE, Department of Working Pensions, Plymouth Trophyman, Plymouth University, Brandon’s Tool Hire, Plymouth Arts Centre, St Andrew’s Church, Queen Anne’s Battery, PRS Licensing, OTM Services and FR Systems.

The flagship fundraising event raises in the region of £200,000 each year to ensure St Luke’s can continue to deliver end of life care to patients at home, at Derriford Hospital or in their specialist unit at Turnchapel.

Tour de Moor

St Luke’s Hospice Plymouth are inviting the toughest of cyclists to master the moors on Sunday 15 October and take on their annual Tour de Moor challenge.

There will be mud, sweat and plenty of gears in action as mountain bike riders take to the moors to embark on a cycle ride like no other. Sponsored by Print Copy Scan, a local supplier of printers and copiers, the ride will encompass challenging off-road moorland trails set amongst the spectacular scenery of Dartmoor.

Riders can choose between the intermediate 23km route or if they’re feeling brave enough, they can tackle the hills up to Princetown on the 52km route, cycling skills will definitely be put to the ultimate test. For a much more gentle route, featuring a mixture of tarmac paths and off-road trails, there is the family friendly 11km ride along Drake’s Trail, suitable for anyone with a bike.

The Tour de Moor challenge departs from and finishes at Harrowbeer Airfield, near Yelverton at 8.30am. The route will go around the beautiful surroundings of Buckland Abbey, providing some tough terrain as bikers navigate their way through the woods and up some challenging hills. Registration is just £20 and includes a t shirt and finisher’s medal.

Not only does the Tour de Moor get the adrenaline pumping, it also makes a real difference to patients of St Luke’s in the last months, weeks and days of life. At home, in hospital or at their specialist unit in Turnchapel, the money raised in sponsorship helps the Plymouth based charity to continue to provide specialist care to patients and give vital support to their families.

Head of fundraising at St Luke’s, Penny Hannah, said “Our Tour de Moor is set to be a fantastic day for all those keen cyclists out there. We are giving our riders the chance to experience the challenging peaks of Dartmoor and the mud, sweat and gears that go with it and with three routes to choose from, there’s no excuse to not get the whole family involved. It will be tough, but the money you raise will help us to provide vital care and support to people and their families across the local area, making every hill worth that extra effort!”

Director of Print Copy Scan, Karl Welburn, said “We are very proud of the work St Luke’s does in the community and are delighted to be sponsoring Tour de Moor for the next three years. St Luke’s is the only palliative care provider in this area and what is most important is that the money raised by Tour de Moor participants through sponsorship, goes directly on patient care.”

Sign up for the Tour de Moor 2017 here or by calling 01752 492626.

15 May 2017

A flash mob of neon dancers took over Drake Circus on Saturday to celebrate the countdown to St Luke’s annual Midnight Walk.

The event was put on by St Luke’s Hospice Plymouth in collaboration with Street Factory, a Plymouth based not-for-profit organisation that helps to transform young lives through the elements of hip hop and mentoring.

More than 20 dancers, made up of St Luke’s staff and volunteers, staff from Nash & Co Solicitors, alongside professional dancers from Street Factory, brought Drake Circus to life on Saturday lunchtime with a fluorescent flash mob, in preparation for the charity’s annual women’s sponsored walk on Saturday 1 July.

Sponsored by Nash & Co Solicitors, the city’s favourite ladies’ night out will be starting and finishing at The Piazza, Royal Parade this year and is set to be a colourful night to remember. The theme is neon, so prepare for an array of fluorescent outfits, glow sticks and face paint to guide you through the night.

Bring all the girls and your glow sticks and join the thousands of women that take part each year, whether you are walking in memory of someone, to support St Luke’s or simply to have a fun night out, everyone is welcome.

There is a 3, 6 or 13.1 mile route to choose from, with party tunes and entertainment to kick start your night. Be ready to hit the pavements at 10pm for 13.1 miles, 11pm for six miles and midnight for three miles.

Street Factory will be there on the night to get everyone warmed up and to get the party started.

Toby Gorniak from Street Factory Hip Hop Arts and Culture organisation, said, “We feel privileged to be collaborating with St Luke’s this year. The Neon Midnight Walk is an event which unites our community and makes such a difference. We are  proud to be part of it”.

The flagship fundraising event raises in the region of £200,000 each year to ensure St Luke’s can continue to deliver end of life care to patients at home, at Derriford Hospital or in their specialist unit at Turnchapel.

Senior events fundraiser at St Luke’s Hospice Plymouth, Marian Kennedy said, “Our Midnight Walk is our most popular event of the year. It gives women of all ages and fitness abilities the chance to join together and enjoy a night of socialising and remembering their loved ones. This year we wanted to bring some colour to the streets, so are introducing a neon theme to help illuminate you as you walk into the night. We are looking forward to working with Nash & Co Solicitors and Street Factory and are excited for what the night holds. We are always so grateful to everyone that takes part supporting St Luke’s and we can’t wait to see everyone in their fluorescent gear on the night.”

Registration is just £18 and includes an exclusive neon t-shirt to wear on the night as well as a unique medal and goody bag for all finishers.

Sign up now at www.stlukesmidnightwalk.co.uk. To find out more about the work Street Factory does you can visit their website at www.streetfactorycic.com.

After a decade as a Trustee and seven years at the helm as Chairman at St Luke’s Hospice Plymouth, Stuart Elford will be stepping down in May and passing on the baton to Christina Quinn.

It will be the end of an era for Stuart, who is Director of Operations and Development at GA Solicitors as well as a Director of the Devon Chamber of Commerce.

“I feel I have got a lot from St Luke’s over the years”, Stuart says, “I have learnt from it and taken joy from it. I am so proud of the organisation and the people in it. It has never been a chore for me; it has been a real joy to be involved.”

During his tenure with St Luke’s Stuart has faced a number of challenges, but even more so, a number of highlights and has played a crucial part in making St Luke’s what it is today.

“A key highlight of mine would be the instigation of Hospice without Walls and the Crisis Team. I was really proud to see this concept brought to life and to see it become the success it is now. Another would be when St Luke’s received The Queen’s Award for Voluntary Service. I remember feeling that it was such an honour to represent all the volunteers who put so much time and energy into St Luke’s. This showed true recognition of what the hospice has done and what we have achieved.”

Stuart will be passing on the role of Chair to Christina Quinn, who will be officially taking over on 23 May.

“I feel I am leaving St Luke’s in good shape and will be leaving it in the capable hands of Christina, who will take on the baton from me. Her deep understanding of the healthcare and NHS landscape will bring vast benefits to the organisation and I really wish her well in the role. I thank you all for your support these last 10 years and I look forward to seeing what the future will bring for St Luke’s. It has been a pleasure, privilege and honour to be a part of the journey with you.”

Christina has a wealth of knowledge and experience in the health and social care sector. Originally from London, she trained as a nurse at St Bartholomews Hospital, before moving to the South West where she has since worked for the Plymouth NHS Trust and is currently Director of the South West NHS Leadership Academy.

Throughout her career, Christina’s key interests have been leadership and the impact of leadership in outcomes for patient care. In her current role she is responsible for shaping leadership development interventions at a national and regional level.
Having grown up in London, one of the main attractions for moving to this part of the country was Christina’s childhood longing to live by the sea. With hobbies including open water swimming and diving, she has truly embraced the lifestyle down here.
Becoming Chair is a role that Christina is proud to be taking on.

“St Luke’s has always been an organisation that has been held very dearly by the city”, she says. “Having experienced St Luke’s through my position within the local healthcare profession, it is clear that it is an example of a really fantastic organisation, not only in how the staff themselves feel about it, but through its work within the community as a whole.

“I hope to continue the good work of Stuart and moving forward I hope that I will be able to offer my expertise and experience surrounding the health and social care sector. St Luke’s is prised and cherished by the community of Plymouth and the surrounding area. I want to continue to be an advocate and champion of St Luke’s, building and strengthening our identity both regionally and nationally.”

Christina will officially be taking over as Chair of the Board of Trustees on Tuesday 23 May. We wish her all the best in her new role.

Men's Day Out

More than 1,000 men descended on the streets of Plymouth on Saturday as they embarked on a lad’s day out like no other.

The city’s annual Men’s Day Out, in aid of St Luke’s Hospice Plymouth, proved to be a day of epic proportions.

The mass gathering of men took on the 12km route around the city, some adorned in fancy dress, to a flurry of cheers and chants, finishing at the rugby ground for a well-deserved pasty, pint and an afternoon of watching Plymouth Albion take on Newcastle-based Blaydon, rounding off the day with a 45-0 win.

This was the first year that the event was a complete sell-out, with hundreds of men from across Plymouth, Tavistock, the South Hams and Cornwall taking part.

Mark Slate who works for Plymouth based Bruton Knowles said : “This is my third time taking part. I lost my wife to cancer a couple of years ago and the hospice looked after her. St Luke’s is a great local charity that I am keen to support. This is my way of showing appreciation for the care and support they provided.

Neil from Plymstock said “I don’t think there is anybody here today that doesn’t know someone who has received the amazing care from St Luke’s. I’m a healthcare professional and the work they do is absolutely fantastic. The men have come out in force today to raise lots of money and show our appreciation”.

Andy Shaw from Crownhill said “Everybody wins, St Luke’s promote their cause and raises a serious amount of money to ensure people get the care they need, the pubs win, Albion win and everyone has a great day out”.

The event is estimated to raise in the region of £50,000 for the charity, who provide end of life care to patients in the local community, whether at home, in hospital or at their specialist unit at Turnchapel.

Senior events fundraiser at St Luke’s, Marian Kennedy, said, “The whole day was an overwhelming success. It was fantastic to see so many of you walking in support of St Luke’s. We would like to say a massive thank you to IU Energy who sponsored the event, all 80 of our amazing volunteers on the day, Albion Rugby Football Club and the following organisations for their support; Friary Mill Bakery, Morrisons, Tolchards, Devon and Cornwall 4×4 Response Team, Rapid Relief Team, The Roundabout, The Victualling Office and Pilgrim Pasties.

“Thank you to each and every one of you who took part in the day, it is your donations that really make a difference. Every penny raised will go towards the £19,060 it costs to run our services every day, providing care and support to people in your community with a life-limiting illness.”

Care for people at the end of their lives is moving into a new era as St Luke’s Hospice Plymouth, Livewell Southwest and Marie Curie unite in partnership in piloting a new model for co-ordinating and delivering care to people living within Plymouth and West Devon.

Under this new partnership arrangement, existing services run by the different organisations will be brought together. This will mean anyone needing end of life care, and their families will now have one central point of contact to coordinate their care.

As a patient’s condition changes, this new pilot will provide a seamless transition between all three care providers ensuring the best care possible to patients and their families, at a time when they are at their most vulnerable.

Under this new partnership a team of nurses and admin staff from the three organisations will be based at the St Luke’s site in Crownhill.

George Lillie, Clinical Director and Deputy CEO at St Luke’s explained, “This is a huge step forward for care in our area and, for us, part of the ambitious plans the Government has to ensure end of life care is co-ordinated and partnership working is maximised as a way to meet the increasing demands of delivering care within local communities.”

“When someone is at end of life it can be a very anxious and worrying time for both the patient and their family. This pilot will remove the frustration and time involved for a patient having to speak to multiple care providers and ensure the care package is accommodated quickly. Working as one, will mean all three providers will have shared knowledge of the patient and be able to react as soon as the patient is referred to them for care.”

Michelle Thomas, Director of Operations from Livewell Southwest said, “Developing coordinated ways of working with key partners and stakeholders that puts people at the centre of their care and support is a priority for Livewell Southwest. This is a really exciting initiative and one we are delighted to be a part of. The new partnership working will ensure that people and their families receive the very best care and support possible at a time when they really need it.”

Karen Burfitt, Regional Manager from Marie Curie said, “This partnership will help hugely in simplifying how patients and their families get the care and support they need. It will help to ease some of the strain a family will experience when a loved one is terminally ill, and allow them to make the most of the time they have together.”

The pilot will be evaluated later this summer. If it has been proven to be successful, the partners will make recommendations to the commissioners to make this a permanent arrangement where the full-scale management of all end of life care services locally is transferred to shared control. This will be done on a not-for-profit basis as part of the partnership’s joint commitment to the Government’s “Ambitions for Palliative and End of Life Care” framework for improving end of life care.

Access to the service will be facilitated via GP or healthcare professional referral.

Hundreds of glowing jars are set to light up Plymouth Sound in April, as part of St Luke’s Hospice Plymouth’s beautiful Memory Jar display.

The much loved local charity is giving those that have lost someone, the opportunity to own a glass memory jar and write their own handwritten message to a loved one, to go inside. The memory jar will then join hundreds of others to create an enchanting display of shared memories, bringing members of the community together in remembrance.

From 9 April for three weeks, the display will be on show for everyone to view in the garden on Plymouth Hoe, next to Valenti’s café. By day this beautiful garden will give the local community the chance to admire these memories and pay their respects to those no longer with us. By night the jars will illuminate with their individual solar lights to shine brightly over Plymouth Sound.

Events fundraiser at St Luke’s Rebecca Kelly, said “Our Memory Jar appeal is open to all, not just people cared for by St Luke’s. It gives you the opportunity to remember your loved ones in a special and unique way. We understand how important it is to be able to remember your loved ones; memories are precious and are what keep us in touch. We would encourage supporters to collect their memory jar at the end of the display, keep it somewhere special and add memories along the way for years to come; creating a special tribute and something to cherish forever.”

All donations received for each jar will go towards the £4 million the charity needs to raise every year, caring for over 3400 patients and their families in the local community; at home, at hospital and at their specialist unit at Turnchapel.

The display officially opens on Sunday 9 April with a special remembrance launch event at 3pm, featuring a selection of readings and poems.

For more information visit: www.stlukes-hospice.org.uk/memoryjar

The incredible staff at St Luke’s Hospice Plymouth are bursting with pride this week as the government’s care regulator rated the service they give as outstanding, an accolade currently given to less than 3% of the organisations they inspect.

The Care Quality Commission (CQC) looked at the work of St Luke’s for a week earlier this year, visiting both its specialist unit at Turnchapel and the team of nursing and social care staff coordinating people’s care at home. Across the board the hospice team offered, “outstanding end of life care which enabled people to experience a comfortable, dignified and pain-free death,” says the report.

It’s the little differences, believes the hospice team, that take the care to the next level; such as the report’s mention of the attention paid to “people’s individual social and psychological needs.” This includes supporting families with children with a play area and “ways to engage with young children such as providing a paddling pool.”
Stuart Elford, Chairman of the St Luke’s Board of Trustees said, “This is an important and well-deserved recognition for the staff and volunteers who make St Luke’s the special place it is by working tirelessly with devotion and dedication to excellent standards of care. The ‘outstanding’ accolade will be no surprise to the patients of St Luke’s or their families who consistently comment on the high quality of the service provided. On behalf of the board I offer our sincere and heartfelt thanks and congratulations to the whole team for all their efforts which have resulted in being awarded this outstanding rating.”

In a ringing endorsement of the hard-working local charity, people and relatives that spoke to the inspector said the, “staff approach was exceptionally kind and compassionate,” leaving the CQC to conclude “people were at the heart of the service” and “all aspects of their medical, emotional and spiritual needs were personalised.”
The CQC expert also picked up on the charity’s ethos of community saying the service did “excellent work” on continually looking at what local people needed, such as the innovative Crisis Team to reduce unnecessary hospital admissions.

And to make this whole idea of people-centred care work the staff are “exceptionally well-trained and had excellent knowledge of each person”, allowing them to go, “that extra mile to ensure people’s needs were met in a holistic way, including support for people’s loved ones.”

A CQC report is filed based on evidence collected by an expert to reach judgements about whether caring services are safe, effective, caring, responsive and well-led. Conclusions are then considered by an independent panel before publication. The full version of the latest St Luke’s 2016 inspection outcomes will be available on the CQC website shortly.

According to the regulator’s own data, 994 healthcare providers were rated in the last month (as of 19 October 2016). Of these 28 (or 2.8%) rated as outstanding. Overall, just 0.7% of all organisations matched or exceeded the St Luke’s report by receiving outstanding ratings in four areas or above.