Contact us

General care enquiries community@stlukes-hospice.org.uk (monitored Monday to Friday)

*please do not send patient or sensitive information via the above email addresses.

General enquiries  info@stlukes-hospice.org.uk

Fundraising enquiries  funadmin@stlukes-hospice.org.uk

Events  events@stlukes-hospice.org.uk

Corporate fundraising corporate@stlukes-hospice.org.uk

Jobs / HR  recruitment@stlukes-hospice.org.uk

Feedback / Suggestions / Complaint / Compliment  quality@stlukes-hospice.org.uk

Furniture collection service furniturecollections@stlukes-hospice.org.uk

Lottery lottery@stlukes-hospice.org.uk

Media  pressoffice@stlukes-hospice.org.uk

Education  education@stlukes-hospice.org.uk

Retail retailadmin@stlukes-hospice.org.uk

Recycling recycling@stlukes-hospice.org.uk

Volunteer  volunteer@stlukes-hospice.org.uk

Data Protection Officer  dpo@stlukes-hospice.org.uk

*please do not send patient or sensitive information via the above email addresses.

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint. Our CQC Registered Manager is Tricia Davis, Director of Clinical Services.

Other ways to feedback:

You can also leave feedback with HealthwatchPlymouth/Devon.

Have your say – Patient and carers’ survey

We would appreciate your say in helping to set the research priorities for palliative and end of life care in the South West. This is the second phase of a project at the University of Plymouth to co-develop research priorities for end of life and palliative care research with patients, families and carers, and professionals across the South West of England. The first phase was a series of focus groups that were held in the summer of 2023 with patients, families and carers, and professionals. At these focus groups, research priorities were shared and these have been collated into a list of 10 priorities which we would like you to rank in order of priority.

Please click here to complete the survey. More information can be found here.

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint or email quality@stlukes-hospice.org.uk. Our CQC Registered Manager is Tricia Davis, Director of Clinical Services.

01752 401172   St Luke’s at Turnchapel (General Enquiries)

01752 964200   St Luke’s at home

01752 964230  Urgent care team

01752 492626   Fundraising

01752 964250   Education

01752 964450   Charity shops customer service

01752 964455   Charity shops large item collection

01752 964444   Lottery

St Luke’s at Turnchapel
St Luke’s Hospice Plymouth
Stamford Road
Turnchapel
Plymouth  PL9 9XA

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BLOG: By Royal invitation…How we flew the flag for St Luke’s at the King’s reception for carers

As His Majesty reached out to grasp my hand, the significance of the momentous occasion suddenly hit me. There, in the historic hallows of St George’s Hall, as the sun set behind Windsor Castle, not only was I meeting King Charles face-to-face, but I was bestowed with a right royal opportunity to sing St Luke’s praises to the gothic-beamed rafters in the most illustrious company possible. It was an incredible privilege to be one of just four people selected to represent the hospice at such a prestigious celebration of carers, alongside Nikki Mackenzie, Clinical Admin team lead, Tina Lake, Domestics team lead, and Claire Behennah, one of our most loyal supporters and fundraisers. The grand, but relaxed, champagne reception acknowledged the King and Queen’s heartfelt gratitude to carers from all walks of life, both professional and personal. We were joined by more than 200 other guests from charities and community groups across the UK, as well as individuals, including young children, being recognised for their selfless dedication to the care of people close to them.
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BLOG: Josie’s journey: a legacy of love and awareness

Sometimes, life is not as long as we expect, or hope it will be. Receiving a terminal diagnosis can feel shattering on every level. Yet with tenderness, the utmost sensitivity - and kindness that never wavers - the right care and support can bring peace to an anxious mind and soothe a frightened heart. At Turnchapel, where talented artist Josie is a patient, she is surrounded by those who matter most to her: husband Laith – her ‘rock’ - and their two bright, beautiful girls, Becca, aged 10, and Sophie, 6. Living with terminal cancer, Josie knows time is running short, yet within the peace of the specialist unit, her story is not dominated by sadness. It is one of extraordinary love, abundant courage, and creating a lasting legacy. Together, Josie, Laith and their young family have built a life of muddy boots, fresh air and adventures. An outdoorsy tribe, at their happiest together. The moment that changed life as she knew it is sharply etched in Josie’s memory.
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BLOG: Supporting our people to learn, grow and thrive: National Apprenticeship Week 2026

This Apprenticeship Week, we’re celebrating the people at St Luke’s who are growing their skills, building their confidence and taking the next step in their careers - all while continuing to make a difference every day. We now have nine members of staff undertaking apprenticeships across the organisation - from our clinical and care teams to retail, admin, finance, IT and HR. This week we wanted to shine a light on the nurses who have been leading the way for career development. Three of our nursing team are currently in the middle of apprenticeships, either advancing their clinical practice with an MSc or taking the next step from Nurse Associate to Registered Nurse.
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BLOG: Lighting the way: businesses back city’s summer art trail and auction in aid of local hospice care

Plymouth’s business community is charting a course for hope, coming together to support St Luke’s Hospice Plymouth’s Guiding Lights, a major public art trail and auction set to illuminate the city this summer. Recently, representatives from local businesses and other organisations gathered at the National Marine Aquarium to select their favourite lighthouse designs from over 90 submitted by talented artists from Plymouth and further afield. Together, they cast their votes for the designs they most want to see the artists bring to life as full-scale sculptures. Their choices will help shape a trail of striking lighthouses that will shine across Plymouth and beyond this summer, attracting visitors, boosting the local economy, and symbolising the comfort, guidance and compassion for which St Luke’s is renowned.
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BLOG: 102 and still a loyal volunteer!

At 102, retired nurse Rhoda Till is living proof that age is no barrier when it comes to volunteering for St Luke’s. Giving back to her community is still hugely important for the former night ward sister, mother of three and great, great, grandmother who was inspired to join our charity shop team around 30 years ago when she saw how much her daughter, Rosemary, loved her weekly volunteering sessions. “I didn’t think I would still be volunteering at 102 but I thoroughly enjoy every minute of it. It makes me feel useful and lets me enjoy a little bit of social life,” said Rhoda, who had the privilege of being introduced to the King when he paid a visit to St Luke’s in the 1990s. Then a couple of years’ ago he sent her a card for her 100th birthday.
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Cultivating care: The volunteers who keep our hospice gardens blooming

If you ever visit our specialist unit at Turnchapel one of the first things you will notice are the carefully cultivated gardens surrounding the hospice building. Every Wednesday a group of 6 volunteers have been giving up their time to dedicate some care and love to our gardens, keeping them pruned, de-weeded and full of life. Their hard work creates a peaceful, welcoming space for patients, families and staff to enjoy - a place where nature offers comfort and calm during difficult times.
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BLOG: Why paramedic Jess swapped emergency sirens for hospice calm

Life as a paramedic was fast-paced, stressful and involved critical decisions every single day for Jess Timbrell. After several years of training and hands-on service on the road, she was both confident and qualified to respond in emergencies and make split-second choices to save people’s lives. But something was missing. “I always had an interest in palliative care,” said Jess. “As a paramedic, you go out to a lot of people who are at the end of life, but you can’t spend the time you want with them because emergency demand is so high. “It was so disheartening sitting with someone in an ambulance queue outside the hospital for hours, knowing they didn’t have long to live. And then when I did drop them off, I would never find out what happened to them.”
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BLOG: Ben and Sean’s two-wheeled adventure for hospice care

Sean Holland and Ben Connex are taking on an epic adventure: riding from Land’s End to John O’Groats and back - a staggering 3,200 miles - on learner-legal 125cc motorcycles! This challenge is in memory of Sean’s brother, Colin, an avid motorcyclist, who was cared for by St Luke’s. Sean and Ben met back in 1998 on the Southwest clubbing scene and have since become firm friends and fellow riders. “We have always shared a love for two wheels and when the clubbing stopped, we became born again cyclists,” said Sean, Creative Director at NexPay, our card payment provider for all our shops.
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BLOG: Santa, songs and smiles: Making Christmas memories at St Luke’s

St Luke’s was overflowing with Christmas spirit last Friday as staff went above and beyond to create a warm and joyful evening for current patients and their loved ones, as well as families who will be missing someone special for the first time this year. Team members from across our organisation came together, giving up their own time to create a magical occasion featuring sparkling decorations, festive refreshments, Christmas music and live seasonal songs from the Burraton Boys and a raffle with super prizes.
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