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Contact us

General care enquiries community@stlukes-hospice.org.uk (monitored Monday to Friday)

*please do not send patient or sensitive information via the above email addresses.

General enquiries  info@stlukes-hospice.org.uk

Fundraising enquiries  funadmin@stlukes-hospice.org.uk

Events  events@stlukes-hospice.org.uk

Corporate fundraising corporate@stlukes-hospice.org.uk

Jobs / HR  recruitment@stlukes-hospice.org.uk

Feedback / Suggestions / Complaint / Compliment  quality@stlukes-hospice.org.uk

Furniture collection service furniturecollections@stlukes-hospice.org.uk

Lottery lottery@stlukes-hospice.org.uk

Media  pressoffice@stlukes-hospice.org.uk

Education  education@stlukes-hospice.org.uk

Retail retail@stlukes-hospice.org.uk

Recycling recycling@stlukes-hospice.org.uk

Volunteer  volunteer@stlukes-hospice.org.uk

Data Protection Officer  dpo@stlukes-hospice.org.uk

*please do not send patient or sensitive information via the above email addresses.

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint.

Other ways to feedback:

You can also leave feedback with HealthwatchPlymouth/Devon.

If you or a loved one has received care from any of our teams you can also complete our formal patient/family survey  IWantGreatCare.

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint or email quality@stlukes-hospice.org.uk

01752 401172   St Luke’s at Turnchapel (General Enquiries)

01752 964200   St Luke’s at home

01752 964230  Urgent care team

01752 492626   Fundraising

01752 964250   Education

01752 964450   Charity shops customer service

01752 964455   Charity shops large item collection

01752 964444   Lottery

St Luke’s at Turnchapel
St Luke’s Hospice Plymouth
Stamford Road
Turnchapel
Plymouth  PL9 9XA

Looking for our shops?

Our Shops
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BLOG: For the love of dogs…

At St Luke’s, taking good care of our patients is about paying attention to what really matters to them… and that includes their important relationships with the dogs that share their lives. Worrying about what will happen to their faithful canine companion can weigh heavily on a patient’s mind in their final days and weeks. Partners, family members or friends are often only too happy to take on a loved one’s pet, but that’s not always possible. That’s when our compassionate teams go above and beyond to help find the right solution. They’ve even been known to adopt a patient’s dog themselves. Community team specialist health care assistant Marianne Smith stepped in a couple of months ago to find a new owner for patient Christine’s little dog, Roddy. The cute and fluffy white Kokoni had already had a difficult start in life. He was found as a stray puppy on the streets of Cyprus, and he’d been Christine’s loyal pal for around four years.
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BLOG: How Queen’s Nurse Debbie is doing Al proud

When St Luke’s clinical nurse specialist Debbie Hutchinson received her prestigious Queen’s Nurse badge and certificate at a ceremony in London recently, there’s one special person she would have loved to be with her to witness the occasion. Debbie’s late husband, Al, was always 100 per cent behind her ambitions, encouraging her to go for her dreams, and always over the moon when she reached her goals. Knowing that he would have been bursting with pride was one of the main reasons she decided to go through the rigorous assessment process to become a Queen’s Nurse.
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BLOG: Fill a box to support our compassionate care

Traditionally, there’s only one ‘Boxing Day’ per year, but that’s set to change when St Luke’s introduces a new concept to its large, city-centre retail outlet in January. From Saturday 4 January, customers browsing the good-quality, preloved clothing on the rails at our Western Approach charity shop will be invited to ‘fill a box for a fiver’ or a larger one for a tenner. Not only will the scheme save buyers precious pounds as they replenish their wardrobes, it will also help protect the planet by keeping more clothes out of landfill*. And crucially, as with every sale the shop makes, funds raised will support the specialist end-of-life care we provide for local families affected by terminal illness.
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BLOG: Jenny’s 30 years of making someone’s day a bit better

These days Jenny works part-time, three days a week. In her spare time she loves to go on adventures with her husband, Mark, in the campervan he converted himself. “I love to travel and my husband flies paragliders, so we often end up going to flying sites around Wales, Cornwall or Scotland, and sometimes abroad to The Alps.” Jenny doesn’t fly these days, but she especially enjoys long walks with her dog, Dylan the labradoodle, who she describes as “adorable”.
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BLOG: Kim’s celebrating precious memories of Chris at Christmas…with a little help from St Luke’s

Christmas can be an especially tough time when someone very close to you has died. You know the festive season won’t ever be the same without your special loved one. That’s something Kim Marshall is acutely aware of following the death of his dear wife, Chris, at their home in Hooe, last January, aged 71. But, after receiving personal support from St Luke’s, Kim feels he’ll be able to treat his first Christmas alone as an opportunity to shine a light on Chris’s life, reflecting on the happy relationship the avid Plymouth Argyle fans shared together for 32 years.
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BLOG: Run, Rudolph, Run! School children take on festive fun run for hospice care

Local primary schools have been dashing and prancing around the playground as they take part in St Luke’s brand new Rudolph Run. The festive fun run is for schools to take part in while raising funds for the care services we provide in the local community. Schools from across the city and the surrounding area have been taking part in the run, with the children encouraged to get sponsorship from family members, while gaining an understanding of the work St Luke’s does in their community. So far, more than £3,500 has been raised from the Rudolph Run which is enough for us to provide a package of care at home for at least 3 families.
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BLOG: Top takeaways from inspiring Hospice UK Conference

They say there’s strength, as well as safety, in numbers, especially when you’re in the company of people who share the same aspirations and goals. That must explain the overwhelming sense of empowerment, togetherness and possibility at the recent Hospice UK conference, where hundreds of us gathered with the common aim of making sure excellent palliative and end of life care is available for everyone who could benefit from it, wherever they live in the UK and whatever their circumstances.
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BLOG: Coping at Christmas

Bereavement is hard at any time of year, but the festive season - and Christmas itself -can feel particularly challenging for anyone experiencing grief. No-one understands this more than us. As well as providing specialist end-of-life care for people with terminal illness, we offer their family members bereavement support too. This week (2-8 December) is National Grief Awareness Week, in association with The Good Grief Trust. The aim of the week is to raise awareness of grief, highlight the support on offer and to normalise conversations around it.
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BLOG: It’s party time! Treat yourself to a classy charity shop outfit that looks good and does good

“What am I going to wear?” It’s a cry that rings out across the land every year when the festive party season is on the horizon. The countdown is on to find something elegant and fashionable, that suits you and your budget. Before you start scrolling online, did you know that a trip to your local St Luke’s charity shop could be the answer to all your ballgown and frock dilemmas, not forgetting fancy shoes, evening bags and a touch of bling to complete the look? Partywear – along with Christmas jumpers – is a major focus for our shop managers and volunteers at this time of year. Their mission is to have you looking a million dollars for your special do, without breaking the bank.

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