Contact us

General care enquiries community@stlukes-hospice.org.uk (monitored Monday to Friday)

*please do not send patient or sensitive information via the above email addresses.

General enquiries  info@stlukes-hospice.org.uk

Fundraising enquiries  funadmin@stlukes-hospice.org.uk

Events  events@stlukes-hospice.org.uk

Corporate fundraising corporate@stlukes-hospice.org.uk

Jobs / HR  recruitment@stlukes-hospice.org.uk

Feedback / Suggestions / Complaint / Compliment  quality@stlukes-hospice.org.uk

Furniture collection service furniturecollections@stlukes-hospice.org.uk

Lottery lottery@stlukes-hospice.org.uk

Media  pressoffice@stlukes-hospice.org.uk

Education  education@stlukes-hospice.org.uk

Retail retail@stlukes-hospice.org.uk

Recycling recycling@stlukes-hospice.org.uk

Volunteer  volunteer@stlukes-hospice.org.uk

Data Protection Officer  dpo@stlukes-hospice.org.uk

*please do not send patient or sensitive information via the above email addresses.

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint.

Other ways to feedback:

You can also leave feedback with HealthwatchPlymouth/Devon.

If you or a loved one has received care from any of our teams you can also complete our formal patient/family survey  IWantGreatCare.

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint or email quality@stlukes-hospice.org.uk

01752 401172   St Luke’s at Turnchapel (General Enquiries)

01752 436744   St Luke’s at Derriford

01752 964200   St Luke’s at home

01752 964230  Urgent care team

01752 492626   Fundraising

01752 964250   Education

01752 964450   Charity shops customer service

01752 964455   Charity shops large item collection

01752 964444   Lottery

St Luke’s at Turnchapel
St Luke’s Hospice Plymouth
Stamford Road
Turnchapel
Plymouth  PL9 9XA

St Luke’s at Derriford
Level 8
(outside Brent Ward)
Derriford Hospital
Plymouth  PL6 8DH

Looking for our shops?

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BLOG: Ray’s windswept 1,000-mile quest for Toby

Halfway up a wild and wet Mount Snowdon, George Fletcher felt a tap on his shoulder and turned around to find a little girl aged around seven or eight waiting to hand him a £10 note. She wasn’t the first or last to approach the 85-year-old from Ivybridge as he embraced the enormous challenge of climbing the highest mountain in Wales, accompanied by his son Marc, and family friend Mark Buckham, to raise funds for St Luke’s.
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BLOG: Hospice hero celebrates 35 years

As modest as he is kind, Andy Campbell would never describe himself as a ‘hospice hero’, but having reached the milestone of 35 years’ dedicated service with St Luke’s – making him the team’s longest serving current employee - it’s a title that could not be more deserved.
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BLOG: George’s peak performance!

Halfway up a wild and wet Mount Snowdon, George Fletcher felt a tap on his shoulder and turned around to find a little girl aged around seven or eight waiting to hand him a £10 note. She wasn’t the first or last to approach the 85-year-old from Ivybridge as he embraced the enormous challenge of climbing the highest mountain in Wales, accompanied by his son Marc, and family friend Mark Buckham, to raise funds for St Luke’s.
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BLOG: National Volunteers’ Week 2024 – celebrating the volunteers keeping St Luke’s services running

Behind the doors of St Luke’s you will find an intricate web of volunteers keeping our charity running. This week is Volunteers’ Week (3-9 June), a chance to celebrate the wonderful team of volunteers that keep the cogs of St Luke’s turning. From working in our fleet of shops, to volunteering at our specialist unit, our volunteers are the backbone of our organisation.
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BLOG: Making miles matter for Dad

“I truly believe that it was the care of St Luke's that gave my dad the chance to meet his grandson and have six precious weeks with him.” For every patient we care for, there are family or loved ones going through the unimaginable. Which is why memory making is so important to us. We want to give our patients the chance to live until they die, making precious memories with loved ones. Jade Moore will be taking part in our Midnight Walk on Friday 12 July in memory of her father, Stuart Moore who died in September last year after being diagnosed with tonsil cancer.
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BLOG: The heights George will go to for the love of Eve and St Luke’s care

When Marc Fletcher and his best mate started making plans to climb Mount Snowdon in memory of his late mother, Eve - shining a spotlight on the care she received from St Luke’s Hospice Plymouth - they asked his father, George, if he’d like to take the train up to meet them at the top and perhaps walk back down. But the 85-year-old was having none of it. If they were climbing Snowdon – the highest peak in Wales – then George wasn’t going to take the easy option. For him it’s not only a way to honour his wife of 55 years, but also to raise funds for St Luke’s so that other local families can benefit from the compassionate doorstep urgent care service he had no idea existed until they experienced it themselves earlier this year.
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BLOG: Roger Young revs up to keep St Luke’s on the road

A premier south west car dealership is helping to keep St Luke’s Hospice Plymouth’s expert urgent care services on the road. The charity’s nursing teams clock up more than 80,000 miles each year, delivering their specialist end of life care direct to the homes of patients all over Plymouth, West Devon, the South Hams and East Cornwall, so it’s vital for them to have transport they can rely on. This week Roger Young’s recently opened Suzuki showroom, based at Saltash, handed over the keys to a brand new Ignis hybrid four-wheel drive hatchback to bolster the charity’s fleet for the next six months.
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BLOG: Volunteer Sheila’s seaside stay

Our volunteers are a truly inspiring bunch. They selflessly give up their time to help others, rarely getting time themselves to relax and unwind. Which is why we were overjoyed when one of our dedicated volunteers was awarded a special mini-break thanks to Room to Reward, a volunteer-recognition charity who offer UK based breaks for hidden heroes. Sheila Eccleston, who lives in Hooe, has been volunteering for half a day every week on our reception at our specialist unit at Turnchapel for the last decade, having celebrated her 10 year anniversary in November last year. It was her unwavering dedication and kind-hearted nature that meant she was nominated for the reward.
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BLOG: Green-fingered volunteers transform Turnchapel gardens

Green-fingered volunteers have been busy transforming the gardens at our specialist unit. Ten volunteers from Plymouth and South Devon Community Forest generously gave their time and skills to clearing out the overgrown gardens at Turnchapel ahead of our new transformation works that will be commencing soon. The team, who are employed by Plymouth City Council, operate across Plymouth, Dartmoor National Park and the South Hams, providing funding and support to plant trees that will help with biodiversity loss, increase pollinators, capture carbon and mitigate the effects of climate change.