Contact us

General care enquiries community@stlukes-hospice.org.uk (monitored Monday to Friday)

*please do not send patient or sensitive information via the above email addresses.

General enquiries  info@stlukes-hospice.org.uk

Fundraising enquiries  funadmin@stlukes-hospice.org.uk

Events  events@stlukes-hospice.org.uk

Corporate fundraising corporate@stlukes-hospice.org.uk

Jobs / HR  recruitment@stlukes-hospice.org.uk

Feedback / Suggestions / Complaint / Compliment  quality@stlukes-hospice.org.uk

Furniture collection service furniturecollections@stlukes-hospice.org.uk

Lottery lottery@stlukes-hospice.org.uk

Media  pressoffice@stlukes-hospice.org.uk

Education  education@stlukes-hospice.org.uk

Retail retail@stlukes-hospice.org.uk

Recycling recycling@stlukes-hospice.org.uk

Volunteer  volunteer@stlukes-hospice.org.uk

Data Protection Officer  dpo@stlukes-hospice.org.uk

*please do not send patient or sensitive information via the above email addresses.

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint.

Other ways to feedback:

You can also leave feedback with HealthwatchPlymouth/Devon.

If you or a loved one has received care from any of our teams you can also complete our formal patient/family survey  IWantGreatCare.

Have your say – Patient and carers’ survey

We would appreciate your say in helping to set the research priorities for palliative and end of life care in the South West. This is the second phase of a project at the University of Plymouth to co-develop research priorities for end of life and palliative care research with patients, families and carers, and professionals across the South West of England. The first phase was a series of focus groups that were held in the summer of 2023 with patients, families and carers, and professionals. At these focus groups, research priorities were shared and these have been collated into a list of 10 priorities which we would like you to rank in order of priority.

Please click here to complete the survey. More information can be found here.

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint or email quality@stlukes-hospice.org.uk

01752 401172   St Luke’s at Turnchapel (General Enquiries)

01752 964200   St Luke’s at home

01752 964230  Urgent care team

01752 492626   Fundraising

01752 964250   Education

01752 964450   Charity shops customer service

01752 964455   Charity shops large item collection

01752 964444   Lottery

St Luke’s at Turnchapel
St Luke’s Hospice Plymouth
Stamford Road
Turnchapel
Plymouth  PL9 9XA

Looking for our shops?

Our Shops
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BLOG: Making memories matter: Walking midnight miles for hospice care

Big-hearted walkers wore sunny smiles and vibrant pink T-shirts as they strode through the city’s streets on Friday (11 July), celebrating precious memories of much-missed family members and friends, while raising funds to support the compassionate care St Luke’s Hospice Plymouth delivers. The charity’s annual, family-friendly Midnight Walk attracted an incredible 1,125 entrants taking on a choice of four routes – 2.5, five, 7.5 and 13.5 miles (the equivalent of a half marathon) – making it accessible for people of all ages and levels of fitness.
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BLOG: Age is no barrier for Jean and Bernie

Age is no barrier when it comes to our Midnight Walkers. At 78 and 87, Jean Turfkruyer and Bernie Massey will be some of our oldest participants at our Midnight Walk on Friday, but the friends are not letting their age stop them from taking part and making a difference. Jean and Bernie are two of our Compassionate Friends who volunteer at our Friends in the Park Compassionate Café at the Well Being Hub at Central Park. The pair first met four years ago when the café was first set up for members of the community who are experiencing loss, bereavement or maybe affected by life limiting illness to meet.
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BLOG: Our Plymstock Bookshop is back bigger, better and bursting with books!

We officially reopened our beloved Plymstock Bookshop in its brand-new home on The Broadway Plymstock on Monday— and who better to cut the ribbon than The Gruffalo himself! Rosie and Sophie, two of our very first visitors, were thrilled to meet our special guest. Over the past year, we’ve sold more than 27,000 books to 16,300 customers — all from under 200 square feet! Now, we’ve quadrupled our space to welcome even more book lovers and stories.
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BLOG: Walking our Midnight Walk in memory of David

It will be cherished memories spurring on the friends and loved ones of ‘family man’ David Hambly at our Midnight Walk on Friday 11 July, as they will be celebrating his life after he sadly died earlier this month. Louise Peters’ very good friend David, 46, was being cared for by St Luke’s in his final days. In honour of his memory and as a way of saying thank you to St Luke’s for the care he and his wife and two children received, Louise will be completing the 5 mile walk along with lots of friends, colleagues and one of David’s brothers and his family, including his young niece.
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BLOG: Pam’s pony visit brings back special memories

When our care teams look after patients, they get to know them on a personal level, understanding their interests and learning about their backgrounds, to make sure the care they receive is personalised and unique to them. When Health Care Assistant Lynn Collins got to know Pam Appleby when visiting as part of our community team, she learnt of her lifelong love of horses and started thinking of how she could give Pam some special lasting memories to help brighten her days. What resulted was a visit from two ponies from Dartmoor Carriages called Peanut and Wizzle to Pam’s front garden this week.
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BLOG: Our Tour de Moor is back for 2025

It’s bold, it’s brave, it’s big-hearted and it’s the best fun you can have on a bike while backing your local hospice. Yes, St Luke’s ever-popular Tour de Moor cycle event returns on Sunday 28 September 2025. Are you ready to get on your bike and join us to embrace the mud, sweat and gears of this exhilarating cycling experience in the wilds of beautiful Dartmoor?
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BLOG: Bigger, better and brimming with bargains, St Luke’s opens new charity shop in Plymstock

We were excited to officially open our new shop in the heart of Plymstock this week, welcoming customers in search of budget-friendly buys that support vital services for the community. As customers browsed for bargains at our new Plymstock Broadway store on Monday, they were treated to live music courtesy of talented performers from Plymstock School. Easy to find, the shop is located just a few doors down from the St Luke’s outlet it has replaced. Bright, modern, and double the size of its predecessor, it offers shoppers a wider choice of good-quality, stylish, pre-loved clothes for men, women and children, as well as an array of attractive homeware and a treasure trove of toys. Open seven days a week, the spacious new store is continuing the trusted retail service St Luke’s has been providing on Plymstock Broadway since the 1980s.
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BLOG: Volunteers’ Week 2025: Celebrating the volunteers that shape our services

Volunteers are a unique breed. They do what they do out of the generosity in their hearts, giving their time for free to help others. This coming week is Volunteers’ Week (2-8 June), a chance to recognise and shine a light on the wonderful volunteers that shape our services. Our volunteers come from all walks of life, they bring with them passion and a diverse multitude of skills, whether they are working in our shops, at our flagship events or at our specialist unit at Turnchapel.
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BLOG: St Luke’s launches major city art trail and auction for 2026

A spectacular lighthouse art trail is set to brighten the streets of Plymouth in 2026, uniting the community through creativity while raising much-needed funds and awareness for the compassionate end of life services St Luke’s Hospice Plymouth provides for patients and their loved ones. St Luke’s Guiding Lights promises to be one of Devon’s most ambitious, must-see, family-friendly events for next summer. It will run for 10 weeks, culminating in a grand auction of the striking exhibited sculptures to the highest bidders.
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