Contact us

General care enquiries community@stlukes-hospice.org.uk (monitored Monday to Friday)

*please do not send patient or sensitive information via the above email addresses.

General enquiries  info@stlukes-hospice.org.uk

Fundraising enquiries  funadmin@stlukes-hospice.org.uk

Events  events@stlukes-hospice.org.uk

Corporate fundraising corporate@stlukes-hospice.org.uk

Jobs / HR  recruitment@stlukes-hospice.org.uk

Feedback / Suggestions / Complaint / Compliment  quality@stlukes-hospice.org.uk

Lottery lottery@stlukes-hospice.org.uk

Media  pressoffice@stlukes-hospice.org.uk

Education  education@stlukes-hospice.org.uk

Retail retail@stlukes-hospice.org.uk

Recycling recycling@stlukes-hospice.org.uk

Volunteer  volunteer@stlukes-hospice.org.uk

Data Protection Officer  dpo@stlukes-hospice.org.uk

*please do not send patient or sensitive information via the above email addresses.

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint.

Other ways to feedback:

You can also leave feedback with HealthwatchPlymouth/Devon.

If you or a loved one has received care from any of our teams you can also complete our formal patient/family survey  IWantGreatCare.

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint or email quality@stlukes-hospice.org.uk

01752 401172   St Luke’s at Turnchapel (General Enquiries)

01752 436744   St Luke’s at Derriford

01752 964200   St Luke’s at home

01752 964230  Urgent care team

01752 492626   Fundraising

01752 964250   Education

01752 964450   Charity shops customer service

01752 964455   Charity shops large item collection

01752 964444   Lottery

St Luke’s at Turnchapel
St Luke’s Hospice Plymouth
Stamford Road
Turnchapel
Plymouth  PL9 9XA

St Luke’s at Derriford
Level 8
(outside Brent Ward)
Derriford Hospital
Plymouth  PL6 8DH

Looking for our shops?

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BLOG: Nurse from Royal Navy flagship visits frontline of St Luke’s care

Royal Navy nurse Lieutenant Laura Bisset recently took time out from her role on board Britain’s largest and most powerful warship to learn about palliative care alongside St Luke’s Hospice Plymouth specialist nursing teams. After…
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PR: Men’s Day Out 2024: Big-hearted march backs care that goes the extra mile

  Big-hearted march backs care that goes the extra mile A mass of big-hearted men will be marching through Plymouth on Saturday 6 April next year to support the compassionate end of life care St Luke’s Hospice Plymouth provides for…
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PR: St Luke’s North Prospect shop opens in new neighbourhood

  St Luke’s Hospice Plymouth has cut the ribbon on a new shop in the heart of a city neighbourhood where the charity has never had a retail outlet before. Manager Leah Clark and shop assistant Tash Donovan were joined by volunteers,…
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BLOG: Plymouth’s Winter Wonderland making a difference for St Luke’s

We’d like to say a huge thank you to Plymouth’s Winter Wonderland organiser Jack Fry and business partners David Monks and Simon Almond for inviting St Luke’s to be the official charity for this Christmas-themed family extravaganza…
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BLOG: Memories are made of this – magic moments with Matt and Kelley

Creating happy memories has always been a special part of Matt and Kelley Avery’s life together. A formidable, fun-loving team, they’ve certainly collected a bumper package of magic moments over the past 17 years, despite weathering some…
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BLOG: Plymouth Sound Radio DJ Peter hopes prized CD collection will be a hit for St Luke’s

He was the breakfast DJ on Plymouth Sound radio, playing all the hits for you from the local studio. Now Peter Greig is saying farewell to the incredible collection of CDs he used for his broadcasts and live club sets over the decades and…
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BLOG: Dave lives his best life at punk party send-off

Punk drummer Dave Whatmore was thrilled to be right at the heart of the action when his friends staged a unique farewell gig in his honour. It’s not often someone gets to attend their own send-off, but the best, and only, seat in the…
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BLOG: Queen’s nurse award confirms Jen’s passion to inspire

Community nurse Jen Nicholls has scored a ground-breaking double win for excellence at St Luke’s Hospice Plymouth, becoming the organisation’s first Queen’s Nurse and first Advanced Clinical Practitioner. Jen, who works across the…
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PR: Sun shines on hospice Tour de Moor challenge

More than 1,100 cyclists saddled up on Sunday for St Luke’s Hospice Plymouth’s thrilling Tour de Moor challenge across Dartmoor, conquering craggy kilometres and raising funds for the charity’s compassionate end of life care. In…