Contact us

General care enquiries community@stlukes-hospice.org.uk (monitored Monday to Friday)

*please do not send patient or sensitive information via the above email addresses.

General enquiries  info@stlukes-hospice.org.uk

Fundraising enquiries  funadmin@stlukes-hospice.org.uk

Events  events@stlukes-hospice.org.uk

Corporate fundraising corporate@stlukes-hospice.org.uk

Jobs / HR  recruitment@stlukes-hospice.org.uk

Feedback / Suggestions / Complaint / Compliment  quality@stlukes-hospice.org.uk

Furniture collection service furniturecollections@stlukes-hospice.org.uk

Lottery lottery@stlukes-hospice.org.uk

Media  pressoffice@stlukes-hospice.org.uk

Education  education@stlukes-hospice.org.uk

Retail retailadmin@stlukes-hospice.org.uk

Recycling recycling@stlukes-hospice.org.uk

Volunteer  volunteer@stlukes-hospice.org.uk

Data Protection Officer  dpo@stlukes-hospice.org.uk

*please do not send patient or sensitive information via the above email addresses.

Share your feedback so that we can keep learning and improving.

We want to hear your views about us – be it a compliment, thoughts on what we did well or could do better or a complaint.

Compliments:

Your views about the hospice and the care you or your relative/friend have received from us are very important. If you would like to pass on a message to individual staff or any of our teams then please send it to us and we will pass it on to the people concerned quality@stlukes-hospice.org.uk

What went well/ improvements:

If you wish to share something we did well (so we know what we need to keep doing) or suggest any ways we could improve our service we’d like to hear those too. This helps us improve and strengthen our care and services for our community quality@stlukes-hospice.org.uk

Complaints:

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint. Our CQC Registered Manager is Tricia Davis, Director of Clinical Services.

Other ways to feedback:

You can also leave feedback with HealthwatchPlymouth/Devon.

Have your say – Patient and carers’ survey

We would appreciate your say in helping to set the research priorities for palliative and end of life care in the South West. This is the second phase of a project at the University of Plymouth to co-develop research priorities for end of life and palliative care research with patients, families and carers, and professionals across the South West of England. The first phase was a series of focus groups that were held in the summer of 2023 with patients, families and carers, and professionals. At these focus groups, research priorities were shared and these have been collated into a list of 10 priorities which we would like you to rank in order of priority.

Please click here to complete the survey. More information can be found here.

We work hard to offer high standards of service at all times but sometimes things go wrong or not as well as you would expect. If you are unhappy with the service that we provide, we would like to hear from you so that we can improve and try to make sure your experience is not repeated.

Please read our Complaints Procedure on how to make a complaint or email quality@stlukes-hospice.org.uk. Our CQC Registered Manager is Tricia Davis, Director of Clinical Services.

01752 401172   St Luke’s at Turnchapel (General Enquiries)

01752 964200   St Luke’s at home

01752 964230  Urgent care team

01752 492626   Fundraising

01752 964250   Education

01752 964450   Charity shops customer service

01752 964455   Charity shops large item collection

01752 964444   Lottery

St Luke’s at Turnchapel
St Luke’s Hospice Plymouth
Stamford Road
Turnchapel
Plymouth  PL9 9XA

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Our Shops
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BLOG: Lighting the way: businesses back city’s summer art trail and auction in aid of local hospice care

Plymouth’s business community is charting a course for hope, coming together to support St Luke’s Hospice Plymouth’s Guiding Lights, a major public art trail and auction set to illuminate the city this summer. Recently, representatives from local businesses and other organisations gathered at the National Marine Aquarium to select their favourite lighthouse designs from over 90 submitted by talented artists from Plymouth and further afield. Together, they cast their votes for the designs they most want to see the artists bring to life as full-scale sculptures. Their choices will help shape a trail of striking lighthouses that will shine across Plymouth and beyond this summer, attracting visitors, boosting the local economy, and symbolising the comfort, guidance and compassion for which St Luke’s is renowned.
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BLOG: 102 and still a loyal volunteer!

At 102, retired nurse Rhoda Till is living proof that age is no barrier when it comes to volunteering for St Luke’s. Giving back to her community is still hugely important for the former night ward sister, mother of three and great, great, grandmother who was inspired to join our charity shop team around 30 years ago when she saw how much her daughter, Rosemary, loved her weekly volunteering sessions. “I didn’t think I would still be volunteering at 102 but I thoroughly enjoy every minute of it. It makes me feel useful and lets me enjoy a little bit of social life,” said Rhoda, who had the privilege of being introduced to the King when he paid a visit to St Luke’s in the 1990s. Then a couple of years’ ago he sent her a card for her 100th birthday.
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Cultivating care: The volunteers who keep our hospice gardens blooming

If you ever visit our specialist unit at Turnchapel one of the first things you will notice are the carefully cultivated gardens surrounding the hospice building. Every Wednesday a group of 6 volunteers have been giving up their time to dedicate some care and love to our gardens, keeping them pruned, de-weeded and full of life. Their hard work creates a peaceful, welcoming space for patients, families and staff to enjoy - a place where nature offers comfort and calm during difficult times.
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BLOG: Why paramedic Jess swapped emergency sirens for hospice calm

Life as a paramedic was fast-paced, stressful and involved critical decisions every single day for Jess Timbrell. After several years of training and hands-on service on the road, she was both confident and qualified to respond in emergencies and make split-second choices to save people’s lives. But something was missing. “I always had an interest in palliative care,” said Jess. “As a paramedic, you go out to a lot of people who are at the end of life, but you can’t spend the time you want with them because emergency demand is so high. “It was so disheartening sitting with someone in an ambulance queue outside the hospital for hours, knowing they didn’t have long to live. And then when I did drop them off, I would never find out what happened to them.”
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BLOG: Ben and Sean’s two-wheeled adventure for hospice care

Sean Holland and Ben Connex are taking on an epic adventure: riding from Land’s End to John O’Groats and back - a staggering 3,200 miles - on learner-legal 125cc motorcycles! This challenge is in memory of Sean’s brother, Colin, an avid motorcyclist, who was cared for by St Luke’s. Sean and Ben met back in 1998 on the Southwest clubbing scene and have since become firm friends and fellow riders. “We have always shared a love for two wheels and when the clubbing stopped, we became born again cyclists,” said Sean, Creative Director at NexPay, our card payment provider for all our shops.
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BLOG: Santa, songs and smiles: Making Christmas memories at St Luke’s

St Luke’s was overflowing with Christmas spirit last Friday as staff went above and beyond to create a warm and joyful evening for current patients and their loved ones, as well as families who will be missing someone special for the first time this year. Team members from across our organisation came together, giving up their own time to create a magical occasion featuring sparkling decorations, festive refreshments, Christmas music and live seasonal songs from the Burraton Boys and a raffle with super prizes.
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BLOG: Lighting up the season: TEC Construction brings Christmas cheer to Turnchapel

Our specialist unit at Turnchapel was filled with festive cheer last week as the kind-hearted TEC Construction helped us to light up our beautiful Christmas tree - standing tall enough for our patients to enjoy its sparkle from their windows. Thanks to TEC Construction and their local subcontractors at LTC Access Platform and ACD Electrical - the night’s sky was lit up with hundreds of multi-coloured lights and a shining star sitting atop of the impressive tree - watched on by our nurses, patients, family members and members of our community including children from Hooe Primary Academy who graced everyone with a selection of beautifully sung Christmas carols.
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BLOG: Community spirit shines bright as Plympton street supports St Luke’s

Residents of Redvers Grove in Plympton, Plymouth have come together to light up their street in a dazzling display of festive cheer - all to raise vital funds for St Luke’s. Each of the neighbours on the street have adorned their houses and gardens with illuminating white Christmas lights, a tradition which started 24 years ago and has since grown as more and more people have moved to the street.
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BLOG: Running for care: Darite’s festive dash

Darite Primary Academy near Liskeard brought the festive cheer to the moors with their amazing Rudolph Run! From Reception to Year 6, every child loved decorating their antlers, getting active in the fresh air, and raising money for a cause close to their hearts. Supporting St Luke’s means so much to this small but mighty school community, where families know first-hand the compassionate care we provide for loved ones at the end of life.
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