a. When you contact us we will always be polite, friendly and try to resolve any concerns or issues with you direct. When we do get things wrong we will be upfront about these mistakes and of course apologise and fix and prevent them, where possible.
b. All complaints will be handled in line with our complaints procedure and each of these complaints, even if satisfactorily resolved, will be reviewed at the highest level within St Luke’s Hospice Plymouth.
If you wish to discuss any of our supporter promise or the recent media coverage of national charities, then please do not hesitate to contact our Supporter Care Team on: 01752 492626. We also fully comply with all relevant laws including the Data Protection Act 1998; the Privacy and Electronic Communications Regulations 2003; the Telephone Preference Services; and the Gambling Commission and are members and regulated by the Fundraising Standards board and the Institute of Fundraising.