BLOG: Sterling service with a smile behind the mask
Among our amazing volunteers giving their time and skills unpaid to help our charity is a special lady who has stepped up from one shift a week to five in these extraordinary times.
On a ‘normal’ Thursday, Linda Morris is a friendly face at our airy Driftwood Café at Turnchapel, where she serves meals, snacks and drinks to visitors and staff with a warm smile. It’s a role she has grown to love since she began volunteering with us after her beloved husband Brian died and following retirement from her long career in procurement at the University of Plymouth.
Now though, with the pandemic meaning that sadly, she can’t visit her mother or sister – who are both living in separate care homes – Linda is kindly using her free time to make even more of a difference. With the café currently closed and visiting patients restricted due to safety precautions, she is putting the experience she has already gained at St Luke’s to good use, helping her Catering colleagues by serving food and drinks to our patients on the wards at the specialist unit.
Linda said: “Usually, I visit mum in her care home every day and my sister two or three times a week, but the impact of the pandemic means a lot more spare time. It is hard not being able to see them, but I didn’t hesitate to up my hours at Turnchapel because I know the difference an extra pair of hands can make.
“It’s very much a two-way thing because, living alone, my St Luke’s family means a lot to me. So yes, I give but I also gain. The unit is such an uplifting place and I love being there with other volunteers and chatting with the nurses.”
During her shifts, Linda is busy making teas and coffees for our patients and serving their meals so she wears the necessary PPE, including facemask. She said: “I’m used to helping out, serving drinks on the ward as part of my usual shift, and I always say hello to the patients and let them know by my smile that I care. Now though, my mask means they can no longer see me smiling, so I try to spend a little longer with them, chatting and having a bit of friendly banter. We even laugh together when they can see my goggles steaming up!
“I relate to some of what they’re going through being separated from family at the moment, and if I can show them I care, I feel I’ve made a difference.”
Catering Manager Lesley Henderson said: “Without our volunteers we would struggle to run our catering so well even in ordinary times and now, their support is more appreciated than ever. Linda is so helpful and positive, going way above and beyond with all these extra shifts, and I couldn’t be prouder that she’s part of our team.”
A big thank you to Linda, as well as all our other kind-hearted volunteers. Whether you are currently volunteering with us or isolating at home, we really value you all!