If there are insufficient bookings for a course St Luke’s reserves the right to cancel. Where possible this decision will be taken no later than 1 week before the course date and all potential participants will be informed as soon as possible and any fees fully refunded.
Cancellations Should you wish to cancel your booking (we cannot accept cancellations via telephone except as a courtesy call) please do so by email to firstname.lastname@example.org within 3 working days prior to the course date. A change of delegate’s name will be accepted at any time with no cost incurred.
Refunds Where a delegate does not attend a course without cancelling in advance, the charges are always non-refundable.
Courses with charge to delegates Fees need to be paid in advance of the course date to ensure admittance. Cancellation fees will be charged at 50% of the course fee if the applicant cancels less than 10 working days prior to the course date and up to 3 days before the course date. A cancellation fee of 100% of the course fee will apply if the applicant cancels within 3 working days prior to the course date or does not attend.
Courses without charge to delegates A charge of £40 will be made to delegates who fail to attend or fail to give the minimum 3 working days notice of attendance.