Hospice hero celebrates 35 years

A comforting face

Not only is Andy attuned to the needs of visitors who may be feeling apprehensive about what to expect within the walls of a hospice building, thanks to starting his St Luke’s journey as a Healthcare Assistant (HCA) he also has empathy with the clinical team looking after patients on the ward.

HCA is a role Andy held for many years even after taking on the additional job of Support Officer – in fact, it wasn’t until 2014 that he chose to focus on the latter, covering the 6.30 – 10.30pm shift after the day staff have gone home.

As well as being responsible for securing the building for the night, Andy covers reception, answering the phone and greeting visitors. More than this, he ensures that every person spending time with their loved one is comfortable, recognising that it’s often the ‘small’ things that can make a big difference to them at such a sad time.

Keeping an eye out

Andy said: “I know our patients are looked after impeccably, so I see my role as keeping an eye out for those visiting them, who are often struggling emotionally even if they seem relatively calm on the surface.

“Whether they’re at Turnchapel for an hour or staying consecutive nights, there’s always something we can do to make them feel as relaxed as possible. Sometimes, just a friendly chat and a bit of banter are all it takes to remind them how much they matter, but we can help in practical ways too, such as ordering their favourite takeaway so they can eat what they like while they’re here.”