Tag Archive for: st luke’s plymouth

,

Furniture Collection with compassion

furniture collection with compassion

Furniture collection with compassion

For our friendly team of drivers who carry out furniture collection from people’s homes so it can be sold in our charity shops, it’s a job that involves more than the muscle they use to do the heavy lifting.

With six years’ service, Mark Stansbury is the longest-serving van driver in the collection team covering Plymouth, South West Devon and East Cornwall. During that time he has visited hundreds of homes across these areas, picking up furniture from people not only keen to clear space in their houses but to support local hospice care, too.

“I often hear anecdotes that highlight the great compassion and respect St Luke’s has for everyone in their care.”

One of seven drivers in the team, he said: “Not everyone we collect from has had personal experience of St Luke’s, but many have. It is always heart-warming when they share their memories of a family member or friend looked after by the hospice team, and I often hear anecdotes that highlight the great compassion and respect St Luke’s has for everyone in their care.

“Sometimes – particularly if the person has recently been bereaved – you can see them struggling emotionally. I’m prepared for that and mindful that the items they’re donating might have belonged to the person who has died.

“Recently, my colleague Bob and I made a call to a man in Ivybridge. Straight away, I could see he was upset, and when he explained that his mother had died just a few days before and that he had the difficult job of clearing out her house before the owner wanted it back, my heart went out to him.

“I listened as he spoke very movingly about his mum and how well she had been looked after by St Luke’s, first at University Hospitals Plymouth NHS Trust and then at home, where she passed away. We had a bit of general chat, too, and by the time we left him, I could see his spirits lifting.

“The aftercare our charity provides is there to make sure people who are grieving have the listening ear and emotional support they need.”

“I didn’t want to leave it there, though, because it was obvious he was going through a very difficult time. The aftercare our charity provides is there to make sure people who are grieving have the listening ear and emotional support they need. So, I spoke about it with my manager Becky Lugg and with Retail Area Manager John Saunders and we were able to arrange for a colleague from St Luke’s Social Care team to get in touch with him.

“It felt good knowing I’d helped, not only in a practical way by collecting the furniture but by showing him some kindness and reminding him that he wasn’t alone.”

St Luke’s furniture collection service is available between 9am and 4pm, Tuesday to Saturday. Click here for booking details.

 

/by
Tour de Moor Blog Header
,

Cyclists unite for St Luke’s Tour de Moor

Tour de Moor Blog HeaderCyclists unite for St Luke’s Tour de Moor

Community-spirited cyclists braved the wilds of Dartmoor at the weekend, raising much-needed funds to support local hospice care that makes an important difference to families affected by terminal illness.

After putting on the brakes last year because of the pandemic, the Tour de Moor biking challenge in aid of St Luke’s Hospice Plymouth made its return on Sunday 10 October, attracting more than 1,400 participants, which exceeds the total in 2019. The popular, annual family-friendly event, sponsored by Print Copy Scan, a local supplier of printers and copiers, saw cyclists take on their choice of an adrenalin-packed, hill-filled, 52km mixed terrain route; a tough 30km ride over hills and through woods, or a more gentle 11km ride along the tarmac paths of Drake’s Trail.

Not only does Tour de Moor provide for every level of cycling ability, the money it raises means our highly skilled teams can be there for more families, providing expert medical care as well as vital emotional, practical and spiritual support.

Among the cyclists taking on the mud, sweat and gears of this year’s Tour de Moor were those doing so in memory of their lost loved ones.

One of the brave 945 people doing the demanding 52km route, in which cyclists tackle the notorious Widowmaker hill not once but twice, was Lydia from Peverell, participating in tribute to her much-loved nanny, Margot. St Luke’s looked after Margot at home eight years ago before sadly, she died.

“It feels important to give back to St Luke’s.”

Tackling Tour de Moor with brother Conor and friends, Lydia said: “This is the first time I’ve done the event and although I’ve been down the Widowmaker before, I have never been up it! It’s a tough challenge but it feels important to give back to St Luke’s because they were just so wonderful in the way they looked after Nanny, making her comfortable at home.

“She was an amazing lady and so very caring. Losing her hit me really hard and I’m grateful that St Luke’s were there for me, too, with a listening ear when I needed support.”

Also doing the 52km route for the first time was Lesley, from St Budeaux. She said: “I wanted to join in because of the difference St Luke’s made when my Auntie Lena needed their care back in 2007. It is very peaceful at Turnchapel, and she was looked after with such compassion – nothing was ever too much trouble.

“I miss my auntie a lot. She was an incredibly positive person, including throughout her illness, and always thinking of others. Tour de Moor is my way of saying thank-you to the hospice team for caring for her so well.”

“I can’t speak highly enough of St Luke’s.”

Making Tour de Moor a family affair was Ian, from Plympton, taking part in the 30km challenge with son Oliver, aged 9. The duo was doing the event in memory of Ian’s aunt, Gill, who died of cancer last year. She was looked after by St Luke’s at home before she passed away.

Ian said: “As a former Wren, my auntie had that military spirit and was very bubbly and outgoing. It comforts me that she was able to accomplish the things on her bucket list before she died, and also that she received the very best of care from St Luke’s.

“Oliver remembers her fondly too, so doing Tour de Moor together is very special. He can’t wait to take on the extra tough 52km in a few years’ time! It’s good to know that the money we raise will help more local families affected by cancer and other terminal illnesses. I can’t speak highly enough of St Luke’s and the important work they do.”

“What an amazing day!”

St Luke’s Events Lead Georgina Mayhew said: “What an amazing day! Tour de Moor is always a fantastic event but this year felt all the more special as we welcomed cyclists back after last year’s cancellation due to COVID safety measures.

“Our charity relies on the kindness of our community to help us continue looking after local people so they can live well to the end of their lives. Our cyclists did us proud and we are very grateful to them for getting on their bikes for us. Thanks to them, we can be there for more people who need us, ensuring they get the best possible care and support at the end of their lives.

“We’re already excited to be planning Tour de Moor 2022 because it is set to be one of the highlights of St Luke’s 40th anniversary year!”

We would like to thank Print Copy Scan for their ongoing sponsorship of the annual event, as well as recognise the kindness of Dartmoor National Park and Maristow Estate for the use of their land, Dartmoor Rescue Group, Devon and Cornwall 4×4 Response and Devon and Cornwall Cycle Marshals for their valued support, and the Dewerstone Café for help with facilities.

On any one day, we looks after around 300 people with life-limiting conditions at home – where the majority of patients receive their care – in hospital and at our specialist unit at Turnchapel. Our service covers from Salcombe to East Cornwall via Tavistock and the moors.

/by

Acceptance and understanding bring light to couple in their darkest time

Hospice Care Week 2021

Acceptance and understanding bring light to couple in their darkest time

“It was a safe place during a dark time. Somewhere we could be ourselves and spend precious time together.”

When someone is nearing the end of their life, it matters more than ever that they should be with those dearest to them, but – as revealed by research carried out by the Care Quality Commission* – for some LGBTQ+ people with terminal illness the reality is that they encounter discrimination and lack of understanding at a time when they most need acceptance and support. This Hospice Care Week (4 – 8 October), a Plymouth man is sharing his story to demonstrate what high-calibre hospice care looks like when you are part of a gay couple, and the important difference it makes.

When retail manager Pete Richards met accountant Richard Shaw in 2012, their instant connection saw the two quickly become inseparable, moving in together, enjoying holidays in far-flung destinations and relishing time spent with friends and family, including their two young nephews, aged 6 and 4.

The couple’s active lifestyle included regular walks along the coast and in the countryside, plus daily visits to the gym for health-conscious Richard, who Pete describes as ‘the perfect gentleman – always impeccably turned out’.

Then, at Easter 2019, came devastating news that changed everything, when tests revealed that Richard aged 36 had a brain tumour. A gruelling regime of medical treatment followed, including chemotherapy, but could not halt the growth of the tumour and eventually, Richard made the difficult decision not to undergo further treatment.

Pete said: “Our focus was on making things easier, ensuring he was comfortable and being able to enjoy the time we had left together – that’s why getting him into St Luke’s specialist unit at Turnchapel made sense. Not only are the doctors and nurses experts in end of life care, it’s local so it was really easy for me and our family and friends to visit. Rich was such a sociable person and he loved having us all around him.

“It was such a relief to find that the hospice was not at all like the dark place I’d been expecting. There was a feeling of great warmth, and Rich had a lovely big room with spectacular views of the Hoe.

“What really meant so much to us both was that we didn’t have to hide our sexuality. Even though this is the 21st century, I was anxious I might have to pretend to be Richard’s friend instead of his partner, but we were immediately accepted as a couple and received nothing but kindness and support from everyone at St Luke’s. I could lie next to Richard and cuddle him without worrying what anyone was thinking.”

Importantly, too, Turnchapel was a place Richard and Pete felt comfortable for their nephews Charlie and Matthew to visit – not only because of the playroom full of toys and the space for them to run around but because through our Patches scheme, providing bespoke, age-appropriate support for young children facing the loss of someone close. Our Family and Children’s Support Worker Lisa was there to involve the boys in fun activities as well as gently preparing them for the changes they would see in their uncle.

Pete said: “Rich adored watching the boys play and just seeing them be happy, and Lisa was amazing all the way through. She helped Charlie and Matthew process what was happening, and even after Rich died she visited them at home.

“The other staff were really kind, too, wheeling Rich’s bed into the garden on sunny days and making us cups of tea. One nurse in particular, Anca, stood out to me. She would give Rich these hand massages that would put him to sleep. Little touches like that made such a difference.

“Rich was at St Luke’s about four weeks and I’m forever grateful that when he died it was with the people he loved most in the world around him. We were all there, holding his hands.

“Losing my partner, who was such a lovely, lovely guy, has been heart-breaking, but everything St Luke’s did for us made that final chapter a little bit easier. From day one, Rich and I were welcomed, loved and respected by the team just as much as anyone else and that compassion never wavered. They were even there in the church for Rich’s funeral, supporting us.

“Everybody, regardless of background or circumstances, deserves to die with dignity surrounded by those they love and that’s why I feel I owe St Luke’s a debt for helping Rich, me and our family, bringing light to us in our darkest time.”

Want to ensure more families can access our care?

Show your support for nurses like Anca and Lisa by sponsoring a St Luke’s nurse or join Pete in taking on challenges in aid of St Luke’s. Thank you!

*A Different Ending: Addressing Inequalities in End of Life Care 2016

Other useful documents, Hospice UK Equality in hospice and end of life care: challenges and change

/by
What is hospice care

What is hospice care?

What is hospice care

What is hospice care?

If you have been advised that you need hospice care, it can be an anxious and confusing time. It’s only natural that you’re likely to have lots of questions. That’s why we’ve written this blog to help provide you with some answers.

What is hospice care?

Hospices provide specialist care for people who need their help to continue to live well following diagnosis of a terminal illness, and – when the time comes – to ensure they can die with dignity in the place that’s right for them.

Hospices give not only medical care, including pain management and advice about your condition, but emotional and practical support, too.

Hospice care has no time limit. Some patients may be supported at home by a hospice for many years while still living their day-to-day lives. The service also extends from care at home to those in hospital settings and care homes, as well as to people whose complex symptoms and/or circumstances mean they require extra support in a specialised hospice building.

Central to hospice care is respect and compassion for patients, maintaining their dignity and helping them to fulfil their wishes at end of life, which could include where they wish to die and what they want their funeral to be like.

At St Luke’s, we provide high-calibre medical, emotional, social and practical care and support. This is often referred to as ‘holistic care’ because it is comprehensive, treating the person rather than just focussing their condition. Our package of care includes physiotherapy, occupational therapy, practical advice, bereavement support and much more.

Who is hospice care for?

Hospice care is for anyone with a terminal illness, so not only people with cancer but also those with conditions such as motor neurone disease, multiple sclerosis, heart failure and Parkinson’s disease, and other life-limiting illnesses.

Hospice staff are experts in handling complex symptoms. They not only look after the elderly but any adult or child who needs them, providing specialist care and support at any stage following a terminal diagnosis, not just close to the very end of life. Here at St Luke’s, we look after adults and also provide specialist support for children of patients.

Hospice care extends to the family of a patient so that they receive the emotional and practical support they need before their loved one dies and then bereavement support following their passing.

Where is hospice care provided?

Hospices aim to keep patients at the centre of decisions surrounding their own end of life care. With this in mind, patients are looked after in the place of their choice.

There are some exceptions where this cannot be facilitated though, due to factors such as complex symptom management or becoming to poorly to travel to a preferred location.

The three main sites for St Luke’s hospice care are at home, at University Hospitals Plymouth NHS Trust (Derriford) and at our specialist unit at Turnchapel.

St Luke’s at home

Most of the care given by St Luke’s is in patients’ own homes because we understand how much it means to people to remain in their familiar surroundings close to loved ones, including pets.

Our community team communicates with patients to arrange regular visits and catch-ups to review how the patient is feeling and determine any additional support required. They are also at the end of the phone for any queries or concerns. Our Urgent Care Service steps in outside of these times to ensure patients remain free of any discomfort or pain and to avoid any avoidable re-admissions to hospital.

St Luke’s at Derriford

Some hospices, including ours, have hospice teams based at their local hospital for patients who have been admitted and are approaching end of life.

Working alongside the hospital doctors and nurses, they offer specialist advice on complex symptoms and provide emotional support for patients, their family and carers. The team is also heavily involved in delivering education in end of life care to nursing and medical staff across the hospital.

The team ensures a patient’s care is well co-ordinated and that they have access to all the information and advice they need, during or after treatment.

Our specialist unit

There are many reasons that a patient could be admitted to our inpatient unit at Turnchapel. It could be the person’s preferred place of death or it could be because of the need for intensive support for complex symptom management. Not all patients are easily cared for in their home so a hospice building may be the most suitable place of care.

Some patients are brought into our specialist unit for a short period. It can be the best place to monitor how they are, amend their medications and manage pain before we discharge them to go home with the appropriate support. It is also a place where patients’ friends and family can spend time with them, making the most of the time they have left together.

Getting in touch

Whenever you need St Luke’s, we are here for you, ready to listen and get to know you so that we can give you and your loved ones the best possible care and support.

Contact us here.

/by

Sail for St Luke’s

Saturday 13 June 2026

Read more
/by
, ,

General Practitioners learn at St Luke’s

With people living longer and developing more complex conditions, having GPs who understand end of life care, and do not shy away from difficult but necessary conversations with patients about death and dying, is more important than ever.

Given this, you may be surprised to hear that it is not mandatory for GPs to gain experience within hospice care as part of their training. Rather, it is an option they can select as one of the three rotations they are required to complete on their way to becoming qualified.

Recently, we spoke to Dr Malik Dinata, a trainee GP who has chosen to spend four months on rotation with St Luke’s, to see our service through his eyes and find out how his experience with us will help to prepare him for his career in general practice.

Based within our multidisciplinary clinical team at Turnchapel, Dr Malik has been particularly struck that the time he spends with patients on the ward is unhurried. This means he is able to focus on more than their physical symptoms, getting to know them and their history and finding out about their hopes, expectations and concerns – something that would not be possible within the very pressured environment of acute care.

Dr Malik said: “It is very precious to be able to work with St Luke’s. I get to sit with my patient and practice medicine as it is supposed to be.”

Dealing with death, dying and someone’s last days of life can be one of the most stressful parts of a doctor’s role, and Dr Malik credits the support he receives from his supervisor,

St Luke’s Lead Consultant Dr Jeff Stephenson, and other colleagues, for ensuring he feels ‘safe and comforted’ in a setting many would find very challenging.

He said: “We always touch base before I see a patient so that we can discuss the approach that’s most appropriate for them, and then afterwards colleagues check in with me to ask how it went and how the patient responded.”

On average, a GP surgery has 2,000 patients, with around 20 of them – one per cent – living with terminal illness. To help them be as comfortable and as at ease as possible as they approach the end of their lives, they need the specialist care and support of hospices like St Luke’s, where the help they receive is holistic and tailored specifically to them.

Trainee GPs like Dr Malik, who spend time gaining valuable experience in a hospice setting, are not only more equipped to diagnose accurately and prescribe accordingly, they are more confident having the sensitive yet necessary open conversations about death and dying that help their patient fulfil their wishes about their last months, weeks and days of life.

Dr Jeff said: “Being on rotation with us is a wonderful opportunity for future GPs to gain intensive exposure to looking after people who are terminally ill.

“Importantly, while they’re with us, trainees also learn when to admit a patient to hospital and when it’s more appropriate for them to receive care at home, which is key to avoiding unnecessary admissions.”

Listening to Dr Malik, it is clear that our organisation has made a positive and lasting impression on him that he will carry forward into practice.

He said: “St Luke’s is such a unique environment where people, including the patients themselves, learn to become more accepting of their mortality.

“It’s so important for GPs to know how things should be done. At St Luke’s I’ve seen the ‘gold standard’ and it will benefit my future practice – it will be my point of reference and remind me what I need to do for my patients.

“You don’t gain this type of valuable experience from reading about it in textbooks or hearing about it in lectures. You get it from practice at St Luke’s.”

/by
,

Precious Memories of Jim

When friends would visit his wife Jeanette, “I’m just going upstairs” was the phrase Jim Tozer had a habit of using after he’d said hello and before he’d slip away to write, record or simply listen to his beloved music. It was typically low-key of the talented yet modest man his family remember with such deep affection.

It was following the return of oesophageal cancer and his choice not to undergo further treatment that Jim came under the care of St Luke’s, with nurse Sonja Pritchard visiting him at home in the last weeks of his life. Home was where he wanted to receive treatment so he could be with Jeanette and daughter Suzy as well as enjoying regular visits from his son and grandchildren.

Sadly, Jim died last October, aged 68, but as Jeanette and Suzy explained on a recent visit to Turnchapel, where they were joined by Sonja and Alison Beavers, the Bereavement Support Volunteer who has been alongside them, it comforts them to know Jim passed away peacefully at home, surrounded by love.

Jeanette said: “Being a nurse meant I was able to care for Jim at home, but when his condition deteriorated and he required specialist help, Sonja was amazing. She was a reassuring presence for us all.”

Listening to Jeanette speak about her husband of 31 years, and hearing from Suzy too, it is clear to see their love for Jim and the depth of loss they feel as they navigate life without him.

While she knew losing Jim would be challenging, Jeanette anticipated that her nursing career would help her cope and that she would be able to return to work shortly after his funeral, which – understandably – has not been the case. She said: “Jim was terminally ill so I knew what was coming, but losing him has been devastating. I miss him so very much.”

Fortunately, thanks to our community’s support for our charity, we are able to offer more than hands-on medical care. We provide emotional, practical and spiritual help that can make an important difference to bereaved people.

So, ever since Jeanette reached out, Alison has been there as a friendly listening ear, giving her the space to share her feelings at the pace that’s right for her.

The two have developed an easy rapport with Alison visiting Jeanette regularly and listening when Suzy needs to talk, too.

Alison said: “Our service is for anyone whose loved one was cared for by St Luke’s whether the death is recent or happened several years ago. People aren’t themselves when they’re bereaved and emotions can sometimes be confusing and distressing. Getting these feelings out into the open is important in helping them come to terms with their loss and move forward. They have the reassurance of knowing everything they tell us will remain confidential, even if we are there to support other members of the family, too.

“It’s been a privilege getting to know Jeanette and Suzy and hearing their memories of Jim. I feel almost as if I knew him.”

These memories include DIY enthusiast Jim using his skills to give Suzy’s bedroom an impressive makeover to welcome the comedian home after she’d been working away, and giving granddaughter Amy a keyboard to nurture her musical talents. Perhaps most moving of all is the memory of Jim’s sheer determination, despite his diminishing health, to make a ‘secret mission’ into town to buy his wife a diamond ring as a sign of his love and gratitude for her devotion to him.

Jeanette said: “Talking with Alison never feels hurried and it helps me remember all the happy times. We’ve listened to Jim’s music, too, which was such a huge part of his life. There are lots of tears but laughter, too, especially remembering his humour. Even when he was really ill, Jim was still joking with the nurses.”

Suzy, too, finds comfort in her precious memories of the man came who into the lives of her and her brother as ‘Uncle Jim’ but very quickly became a loving father. She said: “It was dad who bought me my first joke book, so it’s his fault my career is in comedy. And when I went abroad to work he put his own lyrics to an Elton John track for me – it was so personal and funny that I still sing it in my head.

“I felt so sad when dad was ill, but things would have been so much harder then – and now – without St Luke’s. You can’t put a price on what they provide but it’s why we’re fundraising to give something back. We’ve been so touched at people’s generosity and dad would have been, too.”

Suzy’s Just Giving page has raised £2,300 to date, for which we are very grateful. Thank you to the whole family and everyone else who has shown their support.

/by
,

Enhancing end of life care given by GPs and their teams

With an increasing ageing population, hospices like ours can’t reach everyone who needs our care and, for the majority of people it will be their GP, and their teams, that look after them at home at end of life.

When this care is high quality, planned and consistent, patients and their carers benefit, and – thanks to the Daffodil Standards, a free resource introduced earlier this year by the Royal College of General Practitioners and Marie Curie – there’s clear guidance with simple steps that are helping hardworking GPs and their practice teams of nurses, receptionists, healthcare assistants and pharmacists work more closely together and make simple yet effective changes that benefit people whose time is running short.

Experienced GPs and healthcare professionals helped to develop the standards, making sure they fit into the work these teams are already doing, rather than adding to their workload.

Quite simply, the Daffodil Standards help the whole practice team to spot areas for improvement and build on the good care they already provide.

It’s not about ticking boxes, but building the confidence of staff and a compassionate culture, recognising when someone needs support earlier, and sensitively involving patients and their families in their care.

Life is precious, and better support in this area for patients means they can focus on enjoying the time they have left rather than worrying about how to get the care and support they need.

Read more at the standards here.

/by

Our Care

Support us

Courses

Information