Tag Archive for: charitable

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BLOG: It’s party time! Treat yourself to a classy charity shop outfit that looks good and does good

“What am I going to wear?” It’s a cry that rings out across the land every year when the festive party season is on the horizon. The countdown is on to find something elegant and fashionable, that suits you and your budget.

Before you start scrolling online, did you know that a trip to your local St Luke’s charity shop could be the answer to all your ballgown and frock dilemmas, not forgetting fancy shoes, evening bags and a touch of bling to complete the look?
Partywear – along with Christmas jumpers – is a major focus for our shop managers and volunteers at this time of year. Their mission is to have you looking a million dollars for your special do, without breaking the bank.

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BLOG: Our showroom launch thank-you to a big-hearted business

Bee and Vicky from St Luke’s urgent care service were thrilled to cut the ribbon to officially open Roger Young’s new Suzuki showroom in Saltash on Monday and thank the company for their generous support.

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BLOG: Saluting sponsors who keep our flagship fundraisers flying

Kind-hearted sponsors play a huge part in enabling St Luke’s key fundraising events to happen year after year, bringing in hundreds of thousands of pounds to support our compassionate end of life care.

Members of Plymouth’s independent business community whose generosity helps make our flagship fundraisers such a rip-roaring success were invited to our Turnchapel headquarters to receive a huge heartfelt thank you on behalf of everyone at St Luke’s Hospice Plymouth and those whose lives we touch.

The valued contributions of local firms Michael Spiers, Marchand Petit, Print Copy Scan, NFU Mutual Plymouth, Jem Scaffolding, Sir Fix-a-lock Ltd and Plymouth Golf Centre were saluted with a slap-up breakfast celebration in the conservatory.

It was an opportunity not only to receive personal thanks from St Luke’s Head of Fundraising Penny Hannah, events lead Georgina Mayhew, events advisor Chloe Symons and new partnerships advisor Kim Dover, but also to meet each other and reflect on how and why they support the hospice and what it means to them.

Jackie Spiers, widow of Michael Spiers, founder of the renowned Plymouth based jewellery retailer, attended the reception with marketing and PR manager Fiona Spear, proudly standing close to the Memory Leaf the family sponsors in memory of her husband.

Michael was cared for at Turnchapel and at home before his death in 1999 and since then the business has supported St Luke’s in many ways. They are currently the main sponsors of St Luke’s popular Midnight Walk, which this year has so far raised more than £125,000 for patient care.

Jackie said: “St Luke’s is our favourite charity from the heart because when Michael was here, he was happy. The first time he came he was apprehensive, but the was soon very content flirting with the nurses who were all lovely. There is a lovely family feel here.

“I won’t say Michael loved coming here, but he wasn’t worried or anxious about it because everyone was so kind. He was in the inpatient unit for about a week the month before he died to sort out his pain relief, and he later died at home.

“The staff are wonderful and do an unbelievably good job and that’s why we support St Luke’s and we will carry on sponsoring Midnight Walk.”

Gordon Maunder, company chairman of Marchand Petit estate agents, came to the breakfast with marketing manager Rebecca Martin. The company became co-sponsors of Midnight Walk in 2023, after Gordon’s mother, Christine, was cared for at home by St Luke’s leading up to her death in 2022.

Gordon said: “My mother always thought that giving was almost a selfish act because it makes you feel good yourself, and I agree with that. You never know when it might be you who needs St Luke’s help so, from a personal point of view, giving a little something is a good thing to do.”

Jo Young and Kerry Hogan are partners in NFU Mutual Plymouth and have been sponsoring St Luke’s Open Gardens scheme for the past three years, helping to raise £55,000 this season alone.

Jo and Kerry said: “Although we don’t have a personal connection to anyone who has been cared for by St Luke’s, a lot of our customers and members do and it’s a charity everyone knows about.

“For our business it’s about wanting to give something back to the community. We share the same values and the same geographical area as St Luke’s and our relationship with Open Gardens is a perfect fit for our business.”

Jonathan Philpotts, director of Plymouth Golf Centre, is a new sponsor who recently came on board to support St Luke’s corporate Golf Days and attended the breakfast with golf operations manager Sam Stephens.

Jonathan said: “I have always been very much in awe of what St Luke’s does. It is just incredible, and the staff always have a smile on their faces. St Luke’s has been very helpful to a lot of friends of mine. Then in 2019 my business partner John Spry had end of life care from St Luke’s at home.

“We had already supported St Luke’s for about ten years with little prizes here and there. When we were asked to come on board with the rebranding of St Luke’s Golf Days we thought it would be brilliant to get involved. As well as a support package we are giving a prize package worth around £1,200 for Golf Days held in aid of the hospice.

“We like to do our bit. I have always taken part in Men’s Day Out… and never made it back to the rugby club once!”

Karl Welburn of Print Copy Scan has sponsored our Tour de Moor cycle challenge for the past six events, as well as taking part himself.

“If you live in Plymouth you will know someone who has a relationship with St Luke’s. The events are good fun alongside something that is so sad. I just really enjoy it and the people you get to work with.”

Darren Toms, managing director of Jem Scaffolding is a familiar face for many people at St Luke’s, especially at Christmas time when he becomes a “secret Santa” donating gifts and festive food for patients and their families.

His company are long time sponsors of Men’s Day Out, St Luke’s most successful annual event which this year raised more than £140,000.

Darren became involved after his father, Jim, was cared for by St Luke’s at home and in our specialist unit in 2018.

Paul Montgomery, aka Sir Fix-a-lock Ltd, supports several of St Luke’s flagship events at once by sponsoring all the signage used for Men’s Day Out, Tour de Moor and Midnight Walk, as well as flying the charity’s flag in a host of other ways through the year.

St Luke’s Penny Hannah said: “You are all so important to us. In the past year you have helped us to raise more than £600,000 and that represents a huge amount of care for our patients and their families. We can’t thank you enough.”

If your business would like to get involved, there’s a host of opportunities available to support St Luke’s and our events through sponsorship and regular giving, and we’re always ready to listen to your ideas. Please contact our fundraising team at partnerships@stluke-hospice.org.uk

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BLOG: The story of a St Luke’s collecting can

The story of a St Luke’s collecting can

What’s orange and black and (hopefully) full of cash? It’s me, of course. I’m a St Luke’s collecting can. I sit on the counter in shops, pubs, clubs, cafes, garages, pharmacies, betting shops and takeaways – anywhere with generous customers who like to fill my tummy with their spare change.

I don’t suppose you think about me much. I’m just there, instantly recognisable, wearing my distinctive St Luke’s logo with pride, as people kindly pop a few coins, and occasionally a paper note or two, through the slit in my head, knowing that their donation is going to support local families at a really difficult time in their lives.

That’s all you probably need to know, but there’s actually a lot more to discover about me and my hundreds of friends who are at this very moment dotted all over an area of more than 700 square miles around Plymouth, Devon and Cornwall.

We don’t just hang around in one place, you know. We’re vital cogs in St Luke’s well-oiled community fundraising machine and we’re constantly on the move. So, what does go on in the life of a collecting can like me? As I can only speak from my own experience – and I really do love almost every minute of it – I decided to spend a bit of time with someone who knows the ins and outs of the whole journey.

It usually starts with me and some of my mates in a big bag in a car boot (where I can feel a bit queasy, to be honest). But for one day only I was allowed to sit up front next to Ray Satchell, St Luke’s esteemed can collector, to follow him on his rounds and ask a few questions about the bigger picture.

Ray’s our boss. I’ll never understand how he keeps tabs on us all, but he’s very organised and has lots of charts and tick boxes and tools to work out when and where he needs to pick us up or drop us off.

Anyone can tell that he’s passionate about his job. Starting off as St Luke’s official can collector back in 2015, he hangs out with us three days a week, and then, as part of his new title of supporter adviser, he spends a fourth day out and about delivering leaflets and posters to promote St Luke’s big fundraising events, like Midnight Walk, Tour de Moor and Men’s Day Out. I’m not sure his brain ever switches off.

Ray always has his eye out for new supporters and one thing that really puts a smile on his face is delivering a St Luke’s can like me to a place that’s never had one before. He’s done that 78 times in the past year, and that’s 78 more opportunities for me and my friends to fill up with cash to support the heartfelt and comforting end of life care our organisation provides.

Like everyone else, we’ve just been through a bit of a tough patch. It was all going great guns until something called Covid put a spanner in the works. When all the shops, pubs and restaurants shut, and people had to stay indoors, it was pretty lonely – and hungry – for us cans. I know my stomach was rumbling.

Four years ago, we brought in £87,000 in 12 months. After Covid, our totals had dropped 25 to 30 per cent. Ray was a bit worried about how more people using contactless cards rather than carrying cash would affect donations, but he’s delighted that the cans are rattling well again now, and the amounts are starting to creep up.

He’s hoping this year’s can collection total will be around £60,000 – that’s enough to care for around 60 St Luke’s patients and their families at home. How brilliant is that?

But it’s not just about the money. We are the familiar face of St Luke’s that people see most often when they’re out and about in their local communities. We remind them that our wonderful hospice care teams are there to help when they need it most.

Quite often we’ll find ourselves sitting next to a can from another national or local charity, like the Air Ambulance or the lifeboats. I don’t mind that too much. It stirs up a bit of friendly rivalry and a certain satisfaction if you fill up faster than your neighbour, but we definitely fare better on solo duty!

Ray has divided the huge area he covers into 17 distinct patches, with a total of around 1100 businesses with cans displayed at any one time. There are between 700 and 800 cans in the city of Plymouth alone, with a few outreach areas – places like Looe and Torpoint, Kingsbridge and Salcombe on the fringes of St Luke’s catchment area. Each day he’ll make 20 to 30 visits with the aim of bringing back at least 15 full cans.

At quick win locations we cans are jam-packed within a couple of weeks – corner shops like Costcutter, Premier and the local Co ops are all reliable, apparently. In a lot of places it will take three to six months, or longer, before we’re ready to collect.

People’s generosity never ceases to amaze Ray, he says. The average amount inside a full collecting can is £25. In corner shops I’m used to people popping in their change when they come in to buy a paper or a pint of milk. Children can be really big-hearted too, giving me the 20p or 30p left over when they buy their sweets or crisps.

In the pub sometimes a group of pals will spot me and start chatting about a friend or family member who was cared for by St Luke’s before they died and then they’ll decide to show their appreciation by stuffing me with five and ten pound notes. I fill up pretty quickly then, I can tell you! People do feel very strongly about supporting their local hospice and that’s great for me.

Today Ray and I are on one of the long-distance runs, starting just over the Cornwall border in Launceston. A full can often weighs more than 3kg, so when Ray parks up in a town centre like this where there are quite a lot of stops, we get to ride on the trolley he keeps in the car. It certainly saves his back on a day when he could end up hauling around 30-40kg.

There are some lovely loyal supporters all around this North Cornwall community. At Westgate Greetings Cards a full can is waiting out the back and there’s another out on the counter with plenty of coins in.

Owner Trish Sampson agrees that St Luke’s is really popular with her customers.
Around the square at Finlay’s newsagents another of my pals is almost brimming over. They only ever collect for St Luke’s in there, apart from supporting the Poppy Appeal each autumn.

The local Coop, where they keep a can beside each of the two tills, the White Hart pub, the Co-op Garage on Western Road, and Greenaway’s Garage at Newport all hand over a full can and Ray replaces them with empty ones.

Of course, there’s always one of us on the counter in St Luke’s own shops, like the big store at Hendra Way in Launceston. Ray pops in there for a chat with staff member Colette Hardy and comes away with another of my well-fed mates.

With his heavy load safely locked in the boot, Ray drives us across into Devon and along the old A30 to Lifton’s Strawberry Fields farm shop and café where they hand over three weighty cans – an excellent result.

Our next stop is a trip down memory lane for me. I’ve enjoyed a couple of happy stays on the counter at Lewdown Village Stores in my time. It’s a fabulous, old-fashioned little sweet shop and grocery with a post office counter, and it’s great to see owner Elizabeth Copper still collecting for St Luke’s. She and her husband David have been running the place since 1969!

That’s 13 years longer than St Luke’s has been going! After a quick break to stretch our legs, get a breath of fresh air and say hello to the ponies in the beautiful and dramatic landscape of Dartmoor, we reach Princetown post office, our final call, and our last full can changeover.

As we drive back towards Plymouth and St Luke’s HQ at Turnchapel, I feel sad that my special adventure is coming to an end, but there are still a couple of important elements of my story to tell you about.

After Ray has locked us away safely at the hospice, trusty finance office volunteer Otto will come and relieve us of our heavy cargo, tipping out all the coins and notes – not to mention the occasional unwanted boiled sweet or bus ticket – bagging and totting up the cash, and recording the total for each can. It’s important that all our supporters know how much their cans raise and our supporter care team sends each of them a personal thank you letter.

Once Otto has emptied our bellies, we wait patiently in big plastic bags for Ian and Sue to fish us out. By the time these hard-working volunteers get their hands on us we can be pretty grubby, to be fair. It’s an amazing feeling when they give us a wash and a spruce up, with fresh labels ready for our next assignment.

These two clean around 2,500 cans a year, and they’ve been doing it for ten years now, getting through 60 or 70 collecting cans a day, as well as fitting in some of the big buckets that go round at events like Men’s Day Out.

That’s it, then… we’re back to the beginning of the story and we’re back in the boot of Ray’s car (feeling a bit queasy), excited to represent St Luke’s out in the community, each of us making a small but significant difference as part of the big fundraising jigsaw.

Before I go, I’d just like to remind you that however large or small the donation you drop into a can, we treat it with the care and respect it deserves, knowing that every penny counts when there’s such important work to be done.If you know someone who would welcome a collecting can like me for their business, just give St Luke’s Supporter Care a call on 01752 492626, email info@stlukes-hospice.org.uk or send us a direct message on our social media channels.

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BLOG: Look after your loved ones this Make a Will Week.

 

Making a will is often a task we put off for another day. But recording your wishes is actually a very straightforward process, as well as an act of kindness for those you leave behind. With that in mind, St Luke’s is inviting people to take advantage of their Make a Will Week, which runs from 15 – 21 May 2023.

Community-spirited local solicitors are giving their time free of charge during the week to create wills, in return for a donation to our charity, with an option to also leave a legacy for St Luke’s. The funds this raises will allow us to continue our valuable end of life care and support services for families in Plymouth and surrounding areas for years to come.

Having a will in place can bring you peace of mind, safe in the knowledge that your wishes will be followed through after your death. For your loved ones, having an official record of what you want to happen will make an already distressing time a little bit easier for them. A will spells out exactly how you want your estate to be distributed, rather than everything you own being shared in the standard way specified by law, which might not match up with what you would prefer.

It’s especially important to make a will if you have children, grandchildren or other family members who depend on you financially, or if you want to leave a gift to people or organisations you care about. It’s also crucial to update your will when personal circumstances change, for example, if you get married or divorced, purchase a property, have children or grandchildren, or if a partner or other family member dies.

The generous companies taking part in St Luke’s Make a Will Week include GA Solicitors, Bright Solicitors, Windeatts Solicitors, Roper James Solicitors, SWLaw and Woollcombe Yonge Solicitors and they are available for face-to-face pre-booked appointments during the week of 15 – 21 May 2023.  We have also teamed up with the online will writing service Farewill, which will provide a convenient and quick way of recording your wishes without having to even step out your door.

St Luke’s Head of Fundraising Penny Hannah said: “As we get older it is easy to overlook recording our wishes for when we’re gone, but our Make a Will Week is an ideal opportunity to make or update your will and bring peace of mind for the years to come.

“People often forget that it is not always about sorting out the financial aspects. A will ensures your final wishes are clear. Your possessions and property are going to the right place, and the family and children you leave behind will be looked after.

Creating or updating your will is also a time when you can choose to leave a legacy to a cause close to your heart. For St Luke’s, it is the funds we receive through legacies that help us plan for the future so that no-one in our local community who has a terminal illness will have to miss out on compassionate care at the end of their lives.

Penny Hannah said: “Leaving a legacy to St Luke’s is a compassionate gesture that helps future generations and makes more of a difference to our patients and their families than you will ever know.”

To create or update your will, simply contact one of the solicitors taking part to make an appointment between 15 and 21 May, quoting ‘St Luke’s Hospice Plymouth Make a Will Week’.

Book your appointment today!

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BLOG: Marking volunteer Margarethe’s silver service at St Luke’s

Back in 1998 Margarethe Marsh walked into her local St Luke’s charity shop and offered to help once a week. Twenty-five years on, she’s still volunteering at our Saltash branch and loving every minute of it.

This week shop manager Hayley Pollard was joined by St Luke’s head of retail Mike Picken and retail area manager John Saunders to congratulate Margarethe on her inspirational long service and present her with an engraved plaque, a certificate of recognition and flowers, as well as plenty of cake to share with her shop colleagues.

When Margarethe began volunteering, the Saltash St Luke’s shop was at the top of Fore Street, virtually next door to the opticians where she worked part time. Looking for something worthwhile to fill her time after her two daughters had grown up and left home, she popped in to ask her friend Brenda, then the shop manager, if she could lend a hand.

“And the rest is history,” laughed Margarethe, 74, whose infectious smile and ready humour light up the whole shop. “I knew Brenda socially and I had heard about St Luke’s, Dr Sheila Cassidy and the history of how it all started.

“I didn’t have any personal family reason for getting involved – I was very lucky then to have a healthy family – but it was a way for me to give something back.”

Living locally with her husband, she has been a stalwart of the volunteer team at Saltash once a week ever since, moving with the shop when it relocated to more modern and spacious premises closer to the Tamar Bridge around eight years ago.

Turning her hand to anything that needs doing, from serving customers and manning the till to sorting through donations, steaming clothes, pricing items and putting them out for sale on the shop floor, Margarethe says nothing much has changed over the years, apart from people’s attitudes to charity shops.

“They don’t have the stigma they used to,” says Margarethe. “There’s certainly nothing musty or smelly about this place and we’re very lucky with the donations and support we get here. Because St Luke’s is local, people are very generous.”

One of the aspects she enjoys most is the chance to spend time with a wide variety of people and she has a special camaraderie with her fellow volunteers and a great relationship with manager Hayley, as well as regular customers.

“It gives me friendship and a reason to be out,” adds Margarethe, whose activities have become a little restricted by a degenerative eye condition. “I can’t read, the TV is blurry and I’ve had to give away all my craft materials because I can’t see well enough any more. But there is always something useful for me to do here.”

She especially enjoys meeting the younger volunteers. “It’s lovely because you can be cheeky and fun with them. You can give them the benefit of your experience and you can learn a lot from them too.”

Find out more about volunteering with St Luke’s here.

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Men, don’t be afraid to talk about what’s below the belt

Martin York, who was diagnosed with advanced prostate cancer at the age of 55, has spoken out to urge men to be vigilant in checking for symptoms of the disease and not let embarrassment keep them from getting the simple check-ups that could save their lives. He wants to leave a legacy to the men of the city to help protect their health.

With prostate cancer affecting 1 in 8 men, Martin is passionate about spreading the message that, while the disease tends to occur in those aged over 65, younger men are also at risk and that getting diagnosed early can improve the prognosis for those who have the condition.

Martin said, “I was diagnosed with terminal prostate cancer in 2017, and the disease had been doing its worst inside my body for three to four years so I went straight onto chemotherapy. It was very debilitating and I spent most of the next five months in bed.”

A keen Plymouth Argyle FC supporter, Martin was keen to give something back to the club and at their invitation spoke to the players in the dressing room to share his story and help raise awareness of prostate cancer and its symptoms.

He said: “Men don’t like talking about anything below their belts, which is ridiculous. It’s too late for me, but it’s not too late for others. If you’re in any doubt at all, see your GP for a simple check-up.”

Martin, who has been married to Penny for 24 years, came into the care of St Luke’s expert team when he needed help to control his pain and was admitted to the our specialist unit at Turnchapel.

Just as passionate about debunking unhelpful myths around hospice care as he is about urging men to prioritise their health, he said: “I went in not knowing what it would be like, but I was very pleasantly surprised how friendly, light and airy the unit was. It was like a five-star hotel.”

St Luke’s specialist care and support for Martin did not stop when he made the decision to be discharged home. Thanks to the charity’s multidisciplinary At Home team, which looks after half of all the patients St Luke’s sees across Plymouth, South West Devon and East Cornwall, everything was in place to make his transition from the unit as smooth as possible.

Penny said: “A lot of people think that when you go into the hospice building, you’re never coming out again. This couldn’t have been further from the truth for Martin, and it was his choice to come home. The day he returned was remarkable, with all the kit already in place, thanks to St Luke’s occupational therapist Shaen. He made sure Martin had everything that was needed, from easy chairs and hoists to a special bed.

“Martin is a very special man, I will always be grateful to St Luke’s for this gift they’ve given us – Martin at home where he belongs so we can have this precious time together knowing that if we need it, help is just a phone call away. The kindness and sensitivity of the team is making such a difference to us at a really difficult time.

“I am incredibly proud of Martin and want to echo his words to other men: If you have even the slightest concern that something is wrong ‘downstairs’, go straight to see your GP. It could save your life.”

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BLOG: National Trustees’ Week – 4 – 8 November

Did you know that nationally, 64% of charity trustees are men and that the average age of a trustee is 61? (Source)

We’re pleased to say our board is more diverse, but we’re striving to ensure it is truly representative of the community St Luke’s serves. That’s why – with it being national Trustees’ Week (4 – 8 November) – we not only want to thank the dedicated men and women who kindly give their skills and time free of charge to govern and guide our charity, but also highlight the opportunity for you to join them.

With the recent launch of our five-year strategy setting out our ambitious goals for the next half-decade, it’s a particularly exciting time to get involved as part of our Board of Trustees.

Trustee, Charles Hackett, said: “Being a trustee at St Luke’s supports my personal development but more importantly allows me to use my skills to help, in some way, the community in which I live.”

Being a trustee with St Luke’s can be rewarding for many reasons, including a sense of making a difference with a well-respected charity that touches the lives of local families to gaining new experiences and forging new relationships. (For an insight into our recent work, take a look at our latest impact report.)

Fiona Field, who sits on the Organisational Risk and Audit Committee and chairs the Health & Safety Committee, said: “I give about one day per month on average, this is divided between being a member of the board, chairing the health and safety committee, visiting teams across St Luke’s and taking part in some of the fundraising activities. I have regularly attended the Open Gardens in the summertime, sold programmes on Plymouth Hoe at the Firework Championships and walked the Elmer Trail. I am also the named trustee for both the Launceston and Tavistock retail shops so visit them both periodically, usually buying something on every visit as well!

“I find the work interesting and rewarding and I am always proud to talk to others about the brilliant work that everyone at St Luke’s does for such a worthy cause. I am keen that the services St Luke’s offers continue to be of the highest quality possible for our patients and their families locally.”

We’re seeking people with the knowledge, skills and motivation to help ensure that as St Luke’s evolves, we continue to make wise decisions that mean we can meet the challenges ahead, including reaching underrepresented groups who sometimes struggle to be heard.

As well as contributing to board meetings, you’ll have the opportunity to use your skills with a sub-committee that makes best use of your specific area of expertise. There’ll also be opportunities to further your experience through hearing from guest speakers and attending national conferences.

If you have a background in community development, including education, or in HR, we’re particularly keen to hear from you.

For more information, please contact Sarah Gore at sgore@stlukes-hospice.org.uk.

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BLOG: On the night shift

First impressions matter and at our specialist unit at Turnchapel, there’s a team member who not only makes sure everyone who walks through our door receives a friendly welcome when they visit a loved one in the evening, or stay overnight, but can empathise with our hardworking clinical team, too.

When Andy Campbell first joined St Luke’s 32 years ago it was as a Healthcare Assistant, a role he later combined with his job as Support Officer with our charity until two years ago when he decided to focus on the latter, securing the building after the ‘day’ staff have gone home and doing much more besides.

Not only does Andy cover reception duties at Turnchapel during his regular 6.30 – 10.30pm shift, taking calls and greeting visitors, he ensures that both individuals and entire families spending time with their loved ones are comfortable, recognising that it’s often the ‘small’ things that can make a big difference to them at such a sad time.

Andy said: “I know our patients are looked after impeccably, so I see my role as keeping an eye out for those visiting them, who are often struggling even if they seem pretty calm on the surface.

“Whether they’re at Turnchapel for an hour or staying consecutive nights, there’s always something we can do to make them feel as relaxed as possible. Sometimes, just a friendly chat and a bit of banter is all it takes to show them they matter, while at others it’s about being practical and ordering their favourite takeaway so they can eat what they like while they’re here.”

So, from laying the tables ready for a family to enjoy a meal together to making up z-beds so they can stay close to their loved one through the night, Andy’s shifts revolve around the needs of our visitors so that they leave feeling better than when they arrived. Of all the families he has met in his many years with St Luke’s, it’s a particular mother and daughter who stand out in his memory.

Andy explains: “When a young woman who’d been receiving care was approaching the end of her life, she kept saying how much she desperately wanted to get a particular tattoo. Despite lots of phone calls, no local tattooists came forward to help so I contacted a friend of mine who’s properly qualified. He responded quickly and expertly created the exact tattoo she wanted, waiving his usual fee.

“Seeing how much it meant to this lady, who passed away just three days later, is something I’ve never forgotten. I know getting her wish helped her pass away peacefully and it gave her mum a lot of comfort, too.

“Being thoughtful and kind doesn’t cost us anything, but it can be priceless to the families we help. That’s why I always want to work for St Luke’s.”

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BLOG: Our five-year strategy

Collaborating with our partners, other healthcare professionals, and our staff and volunteers has enabled us to set out a strategy to help us meet the significant challenges facing us as a charity. We are proud of the progress we have made over the last five years and that really is down to our hard-working, dedicated staff and volunteers and the continued backing of the community. There has been unwavering support for our organisation and we hope that the next five years will see the same level of incredible engagement.

To read our strategy for 2019-24, please click here.

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