Tag Archive for: hospice

volunteering for 30 years
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Recognising three decades of volunteering dedication

volunteering for three decades

Recognising three decades of volunteering dedication

“It doesn’t seem that long – I can’t quite believe it!”

They say time flies when you’re enjoying yourself and that is just how Saltash charity shop volunteer Jackie Taylor feels about clocking up an incredible 30 years as part of the store’s hardworking team.

Jackie, who is 80, lives in the town with her husband and has four children and nine grandchildren. Explaining what drew her to volunteer with our charity after moving to Saltash from London, she said: “I had a breast cancer scare and although I turned out to be okay, it got me thinking that one day I might be one of the ones who needs St Luke’s. Also, I’d worked as a nurse in London so there was an affinity there as well.

“I always look forward to my two mornings a week at the shop. I’m happy doing whatever is needed, whether it’s being on the till, steaming clothes and tagging them, or doing the dusting.

“It’s great being part of such a super team.”

“Hayley is a lovely manager, and it’s great being part of such a super team with people who are all so dedicated. I love meeting the customers, too. It’s never about hard selling – they’re there because they want to be, and I enjoy chatting with them as they browse around.

“Of course, being a volunteer all this time I’ve seen lots of changes, including the shop moving from the bottom of the town to the top and back again. What has stayed the same though, is the compassion St Luke’s has for everyone who needs them. It feels good to contribute to a charity that makes such an important difference in the community.”

As part of recognising Jackie’s special milestone, Saltash Shop Manager Hayley Pollard put on a celebratory tea, with Head of Retail Mike Picken and Retail Area Manager John Saunders calling in to say a special thank-you, too.

Hayley said: “Making sure the shop runs smoothly is a real team effort and we couldn’t do it without our volunteers who so kindly give their time and skills. I started as a volunteer myself – on the same day as Jackie in fact, so we’ve known each other a very long time. She’s committed and focussed, and nothing is too much trouble. I can only describe her as a complete superstar!”

Thank you, Jackie, for everything you do for our charity – it is so appreciated.

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Furniture Collection with compassion

furniture collection with compassion

Furniture collection with compassion

For our friendly team of drivers who carry out furniture collection from people’s homes so it can be sold in our charity shops, it’s a job that involves more than the muscle they use to do the heavy lifting.

With six years’ service, Mark Stansbury is the longest-serving van driver in the collection team covering Plymouth, South West Devon and East Cornwall. During that time he has visited hundreds of homes across these areas, picking up furniture from people not only keen to clear space in their houses but to support local hospice care, too.

“I often hear anecdotes that highlight the great compassion and respect St Luke’s has for everyone in their care.”

One of seven drivers in the team, he said: “Not everyone we collect from has had personal experience of St Luke’s, but many have. It is always heart-warming when they share their memories of a family member or friend looked after by the hospice team, and I often hear anecdotes that highlight the great compassion and respect St Luke’s has for everyone in their care.

“Sometimes – particularly if the person has recently been bereaved – you can see them struggling emotionally. I’m prepared for that and mindful that the items they’re donating might have belonged to the person who has died.

“Recently, my colleague Bob and I made a call to a man in Ivybridge. Straight away, I could see he was upset, and when he explained that his mother had died just a few days before and that he had the difficult job of clearing out her house before the owner wanted it back, my heart went out to him.

“I listened as he spoke very movingly about his mum and how well she had been looked after by St Luke’s, first at University Hospitals Plymouth NHS Trust and then at home, where she passed away. We had a bit of general chat, too, and by the time we left him, I could see his spirits lifting.

“The aftercare our charity provides is there to make sure people who are grieving have the listening ear and emotional support they need.”

“I didn’t want to leave it there, though, because it was obvious he was going through a very difficult time. The aftercare our charity provides is there to make sure people who are grieving have the listening ear and emotional support they need. So, I spoke about it with my manager Becky Lugg and with Retail Area Manager John Saunders and we were able to arrange for a colleague from St Luke’s Social Care team to get in touch with him.

“It felt good knowing I’d helped, not only in a practical way by collecting the furniture but by showing him some kindness and reminding him that he wasn’t alone.”

St Luke’s furniture collection service is available between 9am and 4pm, Tuesday to Saturday. Click here for booking details.

 

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Tour de Moor Blog Header
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Cyclists unite for St Luke’s Tour de Moor

Tour de Moor Blog HeaderCyclists unite for St Luke’s Tour de Moor

Community-spirited cyclists braved the wilds of Dartmoor at the weekend, raising much-needed funds to support local hospice care that makes an important difference to families affected by terminal illness.

After putting on the brakes last year because of the pandemic, the Tour de Moor biking challenge in aid of St Luke’s Hospice Plymouth made its return on Sunday 10 October, attracting more than 1,400 participants, which exceeds the total in 2019. The popular, annual family-friendly event, sponsored by Print Copy Scan, a local supplier of printers and copiers, saw cyclists take on their choice of an adrenalin-packed, hill-filled, 52km mixed terrain route; a tough 30km ride over hills and through woods, or a more gentle 11km ride along the tarmac paths of Drake’s Trail.

Not only does Tour de Moor provide for every level of cycling ability, the money it raises means our highly skilled teams can be there for more families, providing expert medical care as well as vital emotional, practical and spiritual support.

Among the cyclists taking on the mud, sweat and gears of this year’s Tour de Moor were those doing so in memory of their lost loved ones.

One of the brave 945 people doing the demanding 52km route, in which cyclists tackle the notorious Widowmaker hill not once but twice, was Lydia from Peverell, participating in tribute to her much-loved nanny, Margot. St Luke’s looked after Margot at home eight years ago before sadly, she died.

“It feels important to give back to St Luke’s.”

Tackling Tour de Moor with brother Conor and friends, Lydia said: “This is the first time I’ve done the event and although I’ve been down the Widowmaker before, I have never been up it! It’s a tough challenge but it feels important to give back to St Luke’s because they were just so wonderful in the way they looked after Nanny, making her comfortable at home.

“She was an amazing lady and so very caring. Losing her hit me really hard and I’m grateful that St Luke’s were there for me, too, with a listening ear when I needed support.”

Also doing the 52km route for the first time was Lesley, from St Budeaux. She said: “I wanted to join in because of the difference St Luke’s made when my Auntie Lena needed their care back in 2007. It is very peaceful at Turnchapel, and she was looked after with such compassion – nothing was ever too much trouble.

“I miss my auntie a lot. She was an incredibly positive person, including throughout her illness, and always thinking of others. Tour de Moor is my way of saying thank-you to the hospice team for caring for her so well.”

“I can’t speak highly enough of St Luke’s.”

Making Tour de Moor a family affair was Ian, from Plympton, taking part in the 30km challenge with son Oliver, aged 9. The duo was doing the event in memory of Ian’s aunt, Gill, who died of cancer last year. She was looked after by St Luke’s at home before she passed away.

Ian said: “As a former Wren, my auntie had that military spirit and was very bubbly and outgoing. It comforts me that she was able to accomplish the things on her bucket list before she died, and also that she received the very best of care from St Luke’s.

“Oliver remembers her fondly too, so doing Tour de Moor together is very special. He can’t wait to take on the extra tough 52km in a few years’ time! It’s good to know that the money we raise will help more local families affected by cancer and other terminal illnesses. I can’t speak highly enough of St Luke’s and the important work they do.”

“What an amazing day!”

St Luke’s Events Lead Georgina Mayhew said: “What an amazing day! Tour de Moor is always a fantastic event but this year felt all the more special as we welcomed cyclists back after last year’s cancellation due to COVID safety measures.

“Our charity relies on the kindness of our community to help us continue looking after local people so they can live well to the end of their lives. Our cyclists did us proud and we are very grateful to them for getting on their bikes for us. Thanks to them, we can be there for more people who need us, ensuring they get the best possible care and support at the end of their lives.

“We’re already excited to be planning Tour de Moor 2022 because it is set to be one of the highlights of St Luke’s 40th anniversary year!”

We would like to thank Print Copy Scan for their ongoing sponsorship of the annual event, as well as recognise the kindness of Dartmoor National Park and Maristow Estate for the use of their land, Dartmoor Rescue Group, Devon and Cornwall 4×4 Response and Devon and Cornwall Cycle Marshals for their valued support, and the Dewerstone Café for help with facilities.

On any one day, we looks after around 300 people with life-limiting conditions at home – where the majority of patients receive their care – in hospital and at our specialist unit at Turnchapel. Our service covers from Salcombe to East Cornwall via Tavistock and the moors.

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Acceptance and understanding bring light to couple in their darkest time

Hospice Care Week 2021

Acceptance and understanding bring light to couple in their darkest time

“It was a safe place during a dark time. Somewhere we could be ourselves and spend precious time together.”

When someone is nearing the end of their life, it matters more than ever that they should be with those dearest to them, but – as revealed by research carried out by the Care Quality Commission* – for some LGBTQ+ people with terminal illness the reality is that they encounter discrimination and lack of understanding at a time when they most need acceptance and support. This Hospice Care Week (4 – 8 October), a Plymouth man is sharing his story to demonstrate what high-calibre hospice care looks like when you are part of a gay couple, and the important difference it makes.

When retail manager Pete Richards met accountant Richard Shaw in 2012, their instant connection saw the two quickly become inseparable, moving in together, enjoying holidays in far-flung destinations and relishing time spent with friends and family, including their two young nephews, aged 6 and 4.

The couple’s active lifestyle included regular walks along the coast and in the countryside, plus daily visits to the gym for health-conscious Richard, who Pete describes as ‘the perfect gentleman – always impeccably turned out’.

Then, at Easter 2019, came devastating news that changed everything, when tests revealed that Richard aged 36 had a brain tumour. A gruelling regime of medical treatment followed, including chemotherapy, but could not halt the growth of the tumour and eventually, Richard made the difficult decision not to undergo further treatment.

Pete said: “Our focus was on making things easier, ensuring he was comfortable and being able to enjoy the time we had left together – that’s why getting him into St Luke’s specialist unit at Turnchapel made sense. Not only are the doctors and nurses experts in end of life care, it’s local so it was really easy for me and our family and friends to visit. Rich was such a sociable person and he loved having us all around him.

“It was such a relief to find that the hospice was not at all like the dark place I’d been expecting. There was a feeling of great warmth, and Rich had a lovely big room with spectacular views of the Hoe.

“What really meant so much to us both was that we didn’t have to hide our sexuality. Even though this is the 21st century, I was anxious I might have to pretend to be Richard’s friend instead of his partner, but we were immediately accepted as a couple and received nothing but kindness and support from everyone at St Luke’s. I could lie next to Richard and cuddle him without worrying what anyone was thinking.”

Importantly, too, Turnchapel was a place Richard and Pete felt comfortable for their nephews Charlie and Matthew to visit – not only because of the playroom full of toys and the space for them to run around but because through our Patches scheme, providing bespoke, age-appropriate support for young children facing the loss of someone close. Our Family and Children’s Support Worker Lisa was there to involve the boys in fun activities as well as gently preparing them for the changes they would see in their uncle.

Pete said: “Rich adored watching the boys play and just seeing them be happy, and Lisa was amazing all the way through. She helped Charlie and Matthew process what was happening, and even after Rich died she visited them at home.

“The other staff were really kind, too, wheeling Rich’s bed into the garden on sunny days and making us cups of tea. One nurse in particular, Anca, stood out to me. She would give Rich these hand massages that would put him to sleep. Little touches like that made such a difference.

“Rich was at St Luke’s about four weeks and I’m forever grateful that when he died it was with the people he loved most in the world around him. We were all there, holding his hands.

“Losing my partner, who was such a lovely, lovely guy, has been heart-breaking, but everything St Luke’s did for us made that final chapter a little bit easier. From day one, Rich and I were welcomed, loved and respected by the team just as much as anyone else and that compassion never wavered. They were even there in the church for Rich’s funeral, supporting us.

“Everybody, regardless of background or circumstances, deserves to die with dignity surrounded by those they love and that’s why I feel I owe St Luke’s a debt for helping Rich, me and our family, bringing light to us in our darkest time.”

Want to ensure more families can access our care?

Show your support for nurses like Anca and Lisa by sponsoring a St Luke’s nurse or join Pete in taking on challenges in aid of St Luke’s. Thank you!

*A Different Ending: Addressing Inequalities in End of Life Care 2016

Other useful documents, Hospice UK Equality in hospice and end of life care: challenges and change

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What is hospice care

What is hospice care?

What is hospice care

What is hospice care?

If you have been advised that you need hospice care, it can be an anxious and confusing time. It’s only natural that you’re likely to have lots of questions. That’s why we’ve written this blog to help provide you with some answers.

What is hospice care?

Hospices provide specialist care for people who need their help to continue to live well following diagnosis of a terminal illness, and – when the time comes – to ensure they can die with dignity in the place that’s right for them.

Hospices give not only medical care, including pain management and advice about your condition, but emotional and practical support, too.

Hospice care has no time limit. Some patients may be supported at home by a hospice for many years while still living their day-to-day lives. The service also extends from care at home to those in hospital settings and care homes, as well as to people whose complex symptoms and/or circumstances mean they require extra support in a specialised hospice building.

Central to hospice care is respect and compassion for patients, maintaining their dignity and helping them to fulfil their wishes at end of life, which could include where they wish to die and what they want their funeral to be like.

At St Luke’s, we provide high-calibre medical, emotional, social and practical care and support. This is often referred to as ‘holistic care’ because it is comprehensive, treating the person rather than just focussing their condition. Our package of care includes physiotherapy, occupational therapy, practical advice, bereavement support and much more.

Who is hospice care for?

Hospice care is for anyone with a terminal illness, so not only people with cancer but also those with conditions such as motor neurone disease, multiple sclerosis, heart failure and Parkinson’s disease, and other life-limiting illnesses.

Hospice staff are experts in handling complex symptoms. They not only look after the elderly but any adult or child who needs them, providing specialist care and support at any stage following a terminal diagnosis, not just close to the very end of life. Here at St Luke’s, we look after adults and also provide specialist support for children of patients.

Hospice care extends to the family of a patient so that they receive the emotional and practical support they need before their loved one dies and then bereavement support following their passing.

Where is hospice care provided?

Hospices aim to keep patients at the centre of decisions surrounding their own end of life care. With this in mind, patients are looked after in the place of their choice.

There are some exceptions where this cannot be facilitated though, due to factors such as complex symptom management or becoming to poorly to travel to a preferred location.

The three main sites for St Luke’s hospice care are at home, at University Hospitals Plymouth NHS Trust (Derriford) and at our specialist unit at Turnchapel.

St Luke’s at home

Most of the care given by St Luke’s is in patients’ own homes because we understand how much it means to people to remain in their familiar surroundings close to loved ones, including pets.

Our community team communicates with patients to arrange regular visits and catch-ups to review how the patient is feeling and determine any additional support required. They are also at the end of the phone for any queries or concerns. Our Urgent Care Service steps in outside of these times to ensure patients remain free of any discomfort or pain and to avoid any avoidable re-admissions to hospital.

St Luke’s at Derriford

Some hospices, including ours, have hospice teams based at their local hospital for patients who have been admitted and are approaching end of life.

Working alongside the hospital doctors and nurses, they offer specialist advice on complex symptoms and provide emotional support for patients, their family and carers. The team is also heavily involved in delivering education in end of life care to nursing and medical staff across the hospital.

The team ensures a patient’s care is well co-ordinated and that they have access to all the information and advice they need, during or after treatment.

Our specialist unit

There are many reasons that a patient could be admitted to our inpatient unit at Turnchapel. It could be the person’s preferred place of death or it could be because of the need for intensive support for complex symptom management. Not all patients are easily cared for in their home so a hospice building may be the most suitable place of care.

Some patients are brought into our specialist unit for a short period. It can be the best place to monitor how they are, amend their medications and manage pain before we discharge them to go home with the appropriate support. It is also a place where patients’ friends and family can spend time with them, making the most of the time they have left together.

Getting in touch

Whenever you need St Luke’s, we are here for you, ready to listen and get to know you so that we can give you and your loved ones the best possible care and support.

Contact us here.

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Remembering much-loved Daddy on Father’s Day

For three little girls whose father died from cancer last year, their teddy bears will always be incredibly special because – at the press of a paw – they can hear Daddy’s voice reminding them of his enduring love and affection.

When 37-year-old surfing instructor Russ French from Loddiswell (South Hams, Devon) was in his last days of life at Turnchapel, where our team looked after him, he recorded the heart-warming messages his wife Ginny says have since brought great comfort to the couple’s daughters, Effy, 9, and Aria, 4, just as they will to 1-year-old Indi, who was just a few months old when sadly, Russ died.

 

Ginny said: “Russ was always the most happy, chilled-out person but when his condition deteriorated quickly and he needed hospice care, it was a very anxious time for us. When you’re both in your 30s, it is not something you expect to be facing and it felt very daunting. This was all in the midst of the pandemic, too, which made things even harder.

“It really helped that the team was so warm and welcoming. Most people know about the fantastic medical care St Luke’s provides but what stood out to me was the way they showed great kindness to us as a family. It was Lisa, one of St Luke’s Family and Children’s Support Workers, who suggested that Russ record the teddy messages for the girls. She was there for us back in 2019, when she gently helped to prepare the girls for the changes they would see in Russ, and she has been such a source of reassurance for them – and me – ever since.

“For the wider team, too, nothing was ever too much trouble. I remember how they bought fish and chips for Russ as they knew it was his favourite, and they made sure he could get out into the gardens to see the sun setting.

“They did all this despite the challenges they were facing providing care while adhering to all the COVID safety measures. Russ was given a side room with private access so that I could visit and he could watch Effy and Aria run around and play with the sandboxes just outside his window. He was always such a loving, hands-on dad and I know how much that meant to him.

“This being our second Father’s Day without Russ, we’ll take it as it comes and I’ll be led by the girls. I expect we’ll be on the beach at Bigbury, where we had so many happy times with him. And whenever they want to hear Daddy’s voice, the teddies will always be there for Effy, Aria and Indi as a reminder of that very special bond.”

Our heartfelt thanks to Ginny and all Russ’s family and friends for the fantastic fundraising they have done for St Luke’s in memory of such a special man. They’ve raised over £19,000, for which we are so grateful.

If you’d like to remember a special dad by supporting St Luke’s, take a look at our in memory giving options here.

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News from the Friends of St Luke’s in the South Hams – June 2021

Colin Pincombe, St Luke’s Impact Volunteer Partner in the South Hams, rounds up the news on what’s been happening across the area to support our charity’s compassionate care in the community.

“Our volunteers are gradually mobilising after the lockdown. Recently, the Friends in Modbury held a most successful stand at the Modbury Fair, selling clothes, accessories and raffle tickets to raise almost £500. This is a really sociable and supportive group, and it is a pleasure to be associated with them.

“My dream is to form one or two similar groups elsewhere in the South Hams – maybe in Kingsbridge, Salcombe or Ivybridge. Membership can lead to lasting friendships, while supporting an essential local healthcare charity. Do get in touch with me if you might be able to help – please see contact details below.

“With the easing of some lockdown restrictions, St Luke’s Open Gardens scheme has been able to proceed. In the South Hams the weather was glorious for our events at Lower Combe Royal (Kingsbridge) and Gnaton Hall (near Newton Ferrers); it was a little cloudy at Lukesland (Ivybridge), but this did not detract from the fabulous flora and scrumptious cakes.

“Future Open Gardens are at Lower Combe Royal (Kingsbridge) on 20 June and Sommerswood Lakes (South Brent) on 11 July. More will follow, and further information can be found here. Here you will see there’s also the opportunity to win an original painting by Brian Pollard. We are so grateful to the owners who open their beautiful gardens in aid of St Luke’s.

“A Compassionate Café was opened in Kingsbridge in mid-June. This enables anyone who is looking after someone who is dying, has been bereaved or is living with a life-limiting illness to talk to someone with a sympathetic ear. Where needed, more specialised services can be signposted to provide specific advice. Do come along to the Compassionate Café for tea, coffee and a chat, every second and fourth Saturday, 10.30am – 12.30pm, at Harbour House Café, Kingsbridge. Please contact the café organiser, Linda Christian, on 07517 019131 in advance to say that you wish to attend or for more information.

“We have been chosen to be sponsored by the Lions Club of Ivybridge and to run a stand at their annual Fun Day on 10 July at the Rugby Club, Cross-in-Hand, Filham, Ivybridge. Please visit us there or, better still, put on your straw hats and come to enjoy The Wurzels on 9 July from 7pm. Booking and further information can be found here.

“There are many other events further afield, such as the Eddystone Lighthouse Challenge. Nine boats have entered in aid of St Luke’s, all from the Plymouth area, so I’m looking for an entry to represent the South Hams. See Sail for St Luke’s for details.

“Do contact me if you feel you might be able to help – 01752 492626 / cpincombe@stlukes-hospice.org.uk.”

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Reflecting on a 30-year journey in hospice care

A 30-year career spanning both clinical and non-clinical roles with St Luke’s Hospice Plymouth has given Paula Hine a unique perspective on the organisation and how it has evolved in order to survive in an increasingly tough climate.

Reflecting on her long career with the charity, Paula, who has recently been appointed Interim Head of Education at St Luke’s, said: “When I first walked through the doors of the specialist unit Turnchapel all those years ago, little did I imagine where my experience of looking after terminally ill patients on the ward would lead me.

“I grew up in nearby Tavistock and my early nursing career started locally at South Hams Hospital, where I did a bit of everything, but over time my interest in caring for people at end of life grew and this was the area I was keen to focus on. It appealed to me because of the ethos of holistic care, which led to me keeping an eye out for a job at St Luke’s.

“When I joined in 1991, the organisation was much smaller than it is today. The focus was on Turnchapel, where as well as inpatient care we also had a day hospice.

“At that time, nursing was still very traditional and even Florence Nightingale-ish in its hierarchy. The Doctor and Matron were in charge and we wore frilly hats which served no purpose! Thankfully, the hats wouldn’t be allowed now because of greater focus on infection control, but I still smile at the memory.

“St Luke’s did not have the wider support services we have today, except for admin for the clinical team, some educational provision and a small facilities team. In those days, we had no fundraising team as such but lots of eager volunteers. On the community care side, we worked with Macmillan and Marie Curie nurses – this being the roots of the service we have now, looking after patients at home – but we were yet to have a team at the hospital, something which did not develop until around 15 years later.

“I could always see that St Luke’s was keen to innovate and fluid enough to respond to the changing needs of patients, and when I developed an interest in increasing our provision for our patients with lymphoedema (a chronic condition that causes swelling in the body’s tissues), I was pleased to be encouraged to investigate the best way of doing this.

“Looking outside, and even travelling overseas, to learn about best practice enabled me to build a case for us to go from the massage therapy and bandaging that I already did for our patients, pushing a trolley around the ward, to extending the treatment – which can make such a positive difference to someone’s quality of life – so that it benefitted people at an earlier stage of their illness as well as those who were already inpatients. The funding we secured also helped us provide lymphoedema treatment for people with a non-cancer diagnosis, such as vascular- related oedema. It felt really rewarding to build the Lymphoedema Service from the ground up and develop it into the very busy clinic it became with a team of three.

“One of the best parts of the job was the rapport I developed with the people who came regularly for treatment, but this meant it was also very hard when they died because it does take an emotional toll. After ten years, I felt the time was right for me to step back from giving hands-on care, and this happened to coincide with an opening at St Luke’s for someone with the right experience to lead and grow the education we were already providing to our own staff and district nurses to help them fulfil their clinical competencies.

“The service started with me helping nurses with their clinical skills, such as infection control, tracheostomies and ‘drips and drains’, and grew into a team under the banner of HR. Gradually, links grew with the University, and the first module I developed was a bespoke assessment skills module for our Clinical Nurse Specialist (CNS) team, which along with other external courses helped to generate income for St Luke’s. When Gail Wilson arrived as Head of Education, she used her expertise and strategic approach to take this to the next level, developing a really innovative service involving a wide range of funded education projects, including education for care homes. About the same time, Liz Lawley joined the Education team, bringing experience of a Six Steps Care Home programme from Cumbria, which we introduced here, adapting it to include education end of life care for people with dementia and learning disabilities.

“Of course, as well as all the changes there have been in the Education team and the service we provide, so many years with St Luke’s means I have witnessed the evolution of the organisation as a whole, observing the way it has flexed to survive in a way that, sadly, some hospices have not been able to.

“I’ve seen connections, collaborations and partnerships grow, and huge expansion in retail and fundraising. What really continues to hearten me though, is our charity’s continued focus on meeting the needs of our patients. I remember the years when we first started looking after patients with non-cancer conditions, such as AIDS, and I have seen younger people needing our care, including those with brain tumours or motor neurone disease.

“While of course there is sadness because of the nature of our service, there is definitely more laughter than tears and, when I look back on my career so far – and the colleagues who have been there along the way – it is definitely with a smile.”

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Sail for St Luke’s

Saturday 13 June 2026

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Rachel’s reaching for her dream career

Taking up a post at St Luke’s is always going to be more than ‘just’ starting a new job.

What our charity does for patients and their families, uplifting them at a very challenging time, means that whether you have direct contact with them or are in a more behind-the-scenes role, there’s the reward of knowing you’re part of a very special team making a vital difference in your community. But it goes beyond that, too, because we invest in our staff and, as part of a package that also includes a generous annual leave allowance, pension and healthcare scheme, we offer them development opportunities as well

When Rachel Vosper was working as a Healthcare Assistant (HCA) at Turnchapel, where we look after our most vulnerable patients, she enjoyed learning all about the practical needs of people in our care, all the while nurturing her long-held dream of becoming a nurse. Now – thanks to an exciting opportunity for her to take a big step towards that goal by training as our first Nursing Associate – she’s feeling more fulfilled than ever.

Rachel said: “Working as an HCA was fantastic, but the longing to be a nurse never left me. It felt quite disheartening at times, really wanting to learn more about the clinical care patients need but feeling held back because I couldn’t afford to study for the degree you need to enter nursing. So I was over the moon when I found out about the opportunity to train as a Nursing Associate at St Luke’s. I’d never even heard the job title before and couldn’t wait to know more!”

The University of Plymouth’s Pre-registration Nursing Associate programme is an apprenticeship open to both new and existing healthcare staff, enabling them to study for a fully funded foundation degree and obtain a professional qualification and registration with the Nursing & Midwifery Council. Once qualified, Nursing Associates can work across a wide range of healthcare settings and clinical areas, including acute or community hospitals, community nursing teams, GP practices and hospices.

Rachel said: “As a mum of two, being able to earn while I learn is key for me. Training as a Nursing Associate at St Luke’s means I can work towards my qualification while being paid a salary, and the structure of working four days a week and studying at the Uni on the other day means I still get to enjoy time with my family on my days off. It’s working out really well – I always want to learn more and keep challenging myself, and being at St Luke’s I know I’m learning from the best.

“What helps, too, is the great support I get from colleagues, from our doctors, nurses and HCAs to the Education and Social Care teams. It isn’t just about the clinical skills I’m gaining – like taking blood, catheterisation of patients and giving them their medication – it’s learning more about how to have those sensitive conversations with families and giving the emotional support patients and their loved ones need.”

As part of their training, Rachel and her fellow University students spend time reflecting on their practice so that they continue to improve. She said: “It gives me the chance to really absorb new experiences and help me do my best – I want to feel I’m doing everything I possibly can to make sure patients receive excellent care.”

While the pandemic means that Rachel’s study has had to take place online in recent months, and that certain placements have been cancelled, she has benefited from spending time with district nurses, learning about their role, as well as from a placement at a local GP surgery.

She said: “All this means I’m getting a well-rounded experience that’s giving me greater understanding of other healthcare roles and how they work together.

“I’m excited about the future, especially working more closely with our doctors and nurses and having my own patients to look after. I hope I can help those who may take up the opportunity to train in the future. I’d really like to support them in achieving their goals, too.”

With an eye on the horizon, Rachel knows that qualifying as a Nursing Associate means she can, when she’s ready, get a faster track to achieving her ambition of becoming a nurse by entering direct to the second year of degree study at the University.

Nicola Pereira, Head of Inpatient Nursing Services at St Luke’s, said: “As an HCA, Rachel was already an asset to St Luke’s and now she’s a trailblazer as she works towards becoming our first qualified Nursing Associate. It is always rewarding seeing members of the team develop and fulfil their potential, so it’s brilliant seeing her go from strength to strength.”

For more on working with St Luke’s – and details of our current vacancies – click here.

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