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BLOG: a hospice response to COVID-19 in hospital

Small in number yet dynamic and consistently compassionate in the face of unprecedented pressure, the St Luke’s team at University Hospitals Plymouth NHS Trust (UHP) is making a vital contribution to the hospital’s response to the COVID-19 pandemic.

Dr Doug Hooper, Consultant in Palliative Medicine, is part of our team there, which also includes team leader Martin Thomas, nurses James Mills, Linzie Collins, Julie Ayres, Julia Pugh, Becky Harris, Julie Thesinger and Dr Hannah Gregson and Dr Roger Smith, and their Clinical Admin colleagues Jenny Francis and Jenny Brooks. Here, Doug shares how he and his colleagues have rallied, helping to fortify the frontline during this time of crisis.

“Ordinarily, we’re involved in looking after up to 40 patients at any one time, working alongside the hospital doctors and nurses across the wards so that people with terminal illness receive the highest calibre care as they near the end of their lives. We’re also here for their families, providing much-needed emotional support.

“Given the tremendous gravity of the COVID-19 situation and the huge additional pressure it’s putting on the NHS, we’ve naturally pulled out all the stops to adapt what we do really quickly so that the hospital is as well prepared as possible to manage the influx of people admitted with complications from the virus.

“Now several weeks in, UHP is relatively quiet due to much of the non-urgent inpatient and outpatient care being postponed, but the situation can change by the hour. There are ‘red wards’ dedicated to people struggling with COVID-19 symptoms and sadly, some of them have died. That’s why our team is embedded on these wards, supporting the doctors, nurses and healthcare assistants so that they have a better understanding of each individual patient’s needs.

“Crucially, we’re providing emotional support for the hospital staff who need us, some of whom are relatively inexperienced nurses. Understandably, the enormity of the situation can take a toll on them so we are there to listen and help however we can.

“With both patients and their relatives in mind we’ve helped the hospital’s Patient Advice and Liaison Service access iPads for each ward so that families can keep in touch. While it’s heart-breaking that people can’t usually visit their loved one due to current restrictions, it’s really moving to see how Zoom and social media have helped bring people together so powerfully at such a challenging time. These human connections are vital to the relief of suffering.

“We’ve also worked closely with the hospital communications team and Annie Charles from the Mustard Tree Cancer Macmillan Support Centre so that family can be offered more in-depth support and be able to send uplifting personalised messages to their loved ones.

“When it is clear that a patient is not going to survive COVID-19, doctors and nurses need to have brave, honest and realistic but kind conversations with families. This is far from easy even when you have worked in end of life care for years, but the pandemic means some staff are facing this for the first time, having to break the hardest of news to those who can’t be there to hold their loved one’s hand.

“We’ve used our experience to produce advice packs for staff to help them feel better prepared to have these conversations with truth and clarity but gentleness and kindness, too.

“Part of relieving pressure on the NHS is the private sector lending its support, so our team has been busy providing specialist training to those working at the Nuffield Health Plymouth Hospital as the organisation is lending its facility and workforce to UHP by temporarily providing both inpatient and outpatient cancer treatment. It’s heartening to see them getting behind the NHS like this in the interest of public health.

“In the toughest of circumstances so many positive changes have been made, and I hope many of them will continue to benefit healthcare in the future. Our team will remain agile as this situation unfolds, working shoulder to shoulder with our NHS colleagues to meet the challenge. And I know we’ll continue to support each other – the camaraderie between us is second to none.”

Learn more about St Luke’s at Derriford.

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BLOG: Sterling service with a smile behind the mask


Among our amazing volunteers giving their time and skills unpaid to help our charity is a special lady who has stepped up from one shift a week to five in these extraordinary times.

On a ‘normal’ Thursday, Linda Morris is a friendly face at our airy Driftwood Café at Turnchapel, where she serves meals, snacks and drinks to visitors and staff with a warm smile. It’s a role she has grown to love since she began volunteering with us after her beloved husband Brian died and following retirement from her long career in procurement at the University of Plymouth.

Now though, with the pandemic meaning that sadly, she can’t visit her mother or sister – who are both living in separate care homes – Linda is kindly using her free time to make even more of a difference. With the café currently closed and visiting patients restricted due to safety precautions, she is putting the experience she has already gained at St Luke’s to good use, helping her Catering colleagues by serving food and drinks to our patients on the wards at the specialist unit.

Linda said: “Usually, I visit mum in her care home every day and my sister two or three times a week, but the impact of the pandemic means a lot more spare time. It is hard not being able to see them, but I didn’t hesitate to up my hours at Turnchapel because I know the difference an extra pair of hands can make.

“It’s very much a two-way thing because, living alone, my St Luke’s family means a lot to me. So yes, I give but I also gain. The unit is such an uplifting place and I love being there with other volunteers and chatting with the nurses.”

During her shifts, Linda is busy making teas and coffees for our patients and serving their meals so she wears the necessary PPE, including facemask. She said: “I’m used to helping out, serving drinks on the ward as part of my usual shift, and I always say hello to the patients and let them know by my smile that I care. Now though, my mask means they can no longer see me smiling, so I try to spend a little longer with them, chatting and having a bit of friendly banter. We even laugh together when they can see my goggles steaming up!

“I relate to some of what they’re going through being separated from family at the moment, and if I can show them I care, I feel I’ve made a difference.”

Catering Manager Lesley Henderson said: “Without our volunteers we would struggle to run our catering so well even in ordinary times and now, their support is more appreciated than ever. Linda is so helpful and positive, going way above and beyond with all these extra shifts, and I couldn’t be prouder that she’s part of our team.”

A big thank you to Linda, as well as all our other kind-hearted volunteers. Whether you are currently volunteering with us or isolating at home, we really value you all!

Learn more about volunteering at St Luke’s.

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BLOG: Weekend of family fun online for much-loved charity

What have Lawrence of Arabia and a mammoth got in common with the Queen in a hot-air balloon? Find out this weekend, when internationally renowned Plymouth-based artist Brian Pollard provides a rare, behind the scenes tour of his studio, revealing secrets of his highly prized work as part of a weekend of online entertainment for the whole family, raising much-needed funds for St Luke’s.

Each year, we help hundreds of local families by providing specialist end of life care and support for terminally ill people across the city and surrounding areas, and as a charity it relies on support from the community to continue the expert service it provides, including throughout the current pandemic.

Brian, who is Patron of St Luke’s, is just one of the talented supporters of the charity making a difference by joining forces this Friday, Saturday and Sunday (2 – 3 May), as part of our ‘Facebook Community Takeover’. Also featuring a range of virtual activities including fun fitness sessions from Cheezifit, uplifting performances by local bands the Super XLs and Jolly Roger plus singer Poppy Mills, a music quiz from the founder of La La Choirs, a cookery demonstration by Greedy Goose chef Ben, and an around-your-own-home scavenger hunt, it is guaranteed to help spread some cheer during lockdown.

Those tuning in to the One Plymouth Facebook page at 2pm on Saturday will be treated to a virtual tour of Brian’s bright and airy studio, where he creates both his instantly recognisable, colourful paintings of local landmarks, such as Plymouth Hoe and the Eden Centre, as well as those inspired by his travels overseas, such as the stunning sunflower fields of San Gimignano, in Tuscany.

As well as sharing tips to encourage budding artists to pick up their paintbrushes, Brian will also unveil the special painting he has created to commemorate Mayflower 400, which is set to be auctioned later this year in aid of St Luke’s.

Brian said: “St Luke’s is a cause very close to my heart and we must never take its vital work for granted because such compassionate care is so needed when you are dying or caring for someone who is.

“I’m delighted I can play my part in demonstrating support for the charity this weekend, and if I can also inspire others to have a go at painting, hopefully that will help them discover the joy of creating art no matter how much experience they have or don’t have. Painting can be really relaxing and therapeutic so it is perfect for these days when many of us are spending more time at home.”

Penny Hannah, Head of Fundraising, said: “We already knew our supporters were creative as well as kind hearted, but the incredible ideas they are coming up with during lockdown have blown us away. While St Luke’s is co-ordinating the Facebook Community Takeover, all the credit goes to them for so generously giving their time, skills and talents to help us raise the funds we desperately need so that we can continue to come alongside the many local families who need us.

“I want to encourage everyone to see what we have going on this weekend and take part – it will be loads of fun for all ages and benefit a great local cause, too.”

Running order

Important: follow links below, not all events will be hosted on the main St Luke’s Facebook page.

Saturday 2 May
11am – St Luke’s Scavenger Hunt Part 1 – Follow our clues to see if your team can beat the rest – click here. (On St Luke’s Facebook page)
2pm – Brian Pollard, Plymouth-based famous artist will be touring his art studio. Get painting tips and an exclusive look at his finished Mayflower 400 piece – click here. (Hosted on One Plymouth Facebook page)
4pm – Plymouth born singer Poppy Mills will be performing live – click here. (On Poppy’s Facebook page)
6pm – La La Choirs extraordinaire Sam will be going live with a music themed quiz – click here. (On La La Choirs Facebook page)
 
Sunday 3 May
11am – St Luke’s Scavenger Hunt Part 2 – click here. (On St Luke’s Facebook page)
2pm – The Greedy Goose Cooking Live. Cooking a smoked haddock scotch egg as part of our new watch & dine concept – click here. (On Greedy Goose Facebook page)
6pm – The Jolly Roger, fun, upbeat, pirate-folk band will be performing live – click here. (On Jolly Roger Facebook page)
8pm – Big time band and supporters, the SuperXLs will deliver a special performance of David Bowie ‘Heroes for Heroes’ – click here. (On SuperXLs Facebook page)
Please show your support for your local hospice by donating using the Facebook donate button. Thank you.
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BLOG: Redeployed and rising to the challenge

 

In these turbulent times when so much is unfamiliar, the upbeat, positive attitude of the St Luke’s workforce is continuing as it always has. Together as staff and volunteers, we’re known across our community as a ‘can do’ crowd, but what is new since the COVID-19 pandemic is a stronger-than-ever sense of shared purpose, not to mention even greater camaraderie.

Helping our service run as smoothly as possible for families who need us more than ever are the staff who’ve been temporarily redeployed, assisting our teams that are under increased pressure due to the pandemic while their own areas are quieter during this time.

Ordinarily, Anthea Whalley would be working at our offices based at Crownhill, where she is Education Administrator. Instead, she is busy with mops, cleaning cloths and laundry 25 hours a week at Turnchapel as part of the domestic team responsible for maintaining the very highest standards of hygiene there.

Anthea said: “With my usual job currently much quieter, I’m glad to be busy doing something so essential as helping to keep the specialist unit such a clean, tidy and uplifting environment for patients and staff. Everyone has been so welcoming, and it has been lovely putting faces to the names of colleagues I have only ever talked to over the phone or via email.

“My eyes have been opened to just how much our domestic staff do. In a typical shift, I clean the bathrooms and keep them stocked with essential items, mop the ward floors, empty bins and launder patients’ bedding. With many staff working from home, the office spaces are pretty quiet but I clean the staff toilets and the kitchen area. I find it satisfying as I work my way around, and I really enjoy chatting to our patients if they want to talk.

“Like all the other patient-facing staff I wear the necessary PPE. It can get hot and the goggles steam up, but there a real sense among us that we’re all in this together. I’m happy to keep doing this for as long as it takes.”

 

Cleaning alongside Anthea is Rachel Brown, who was quick to offer help with domestic duties when it became clear her usual work as a ‘roaming’ manager for our charity shops would not be needed for a while. And also rolling up her sleeves at Turnchapel is Gifts Engagement Fundraiser Lorraine Clark, who has swapped mornings in her usual ‘habitat’ of the office she shares with colleagues at Plympton for the busy kitchen at the unit.

With a background that includes running kitchens in pubs and care homes, plus her current business The Twisted Tea Room, Lorraine quickly felt at home alongside Catering colleagues Tracey and Lee, where she is – as she puts it – Chief Pot Washer. She is also enjoying serving meals to our patients, making time for some friendly banter with them along the way.

Lorraine said: “I like juggling tasks so I’m very happy putting in shifts before returning to my fundraising role in the afternoon. I’ve been struck by how everything is made so dignified for our patients, and it feels good to be helping because extra pairs of hands are so needed.”

Meanwhile, our Retail Area Managers Kerry Hearn and John Saunders – both familiar faces at Plympton, as well as across our network of 34 charity shops – are also putting in hours at Turnchapel, having put themselves forward to be part of the Reception team.

Though the clinical environment is far removed from the one that’s their norm, they’re gladly answering the phones, working alongside Receptionist Jenny Nicholls to provide that all-important friendly and efficient first point of contact for families calling to check on the condition of their loved ones.

Kerry said: “We’re still busy stocktaking, maintaining online sales and checking all our shops to ensure they’re secure during lockdown, but John and I wanted to step up because in crisis we all have to pull together more than ever.

“Initially, we were a bit apprehensive as we’re out of our ‘comfort zone’. We had to quickly get to grips with the phone system and speaking to people who are often, understandably, in a state of high emotion because they can’t be with their loved one in person due to current visiting restrictions. Some of those conversations really stay with you. There’s no doubt that though, that doing this has made me feel even more passionate about our charity. Being at Turnchapel, you see at first hand the vital difference St Luke’s makes.”

John said: “Helping at reception is like coming full circle. It’s so rewarding to see how our retail income is used, funding such superb care. From the domestic staff to the doctors and nurses, every single person is going above and beyond. It’s a privilege to be alongside them.”

Tracey Holman, Head of HR and Organisational Development, said: “I have always known our staff are great at supporting one another, but the positivity and flexibility they’ve demonstrated over recent weeks has taken this to a whole new level. They should all feel very proud that by stepping forward to provide cover wherever it’s most needed they’re making us an even more resilient organisation in these hugely challenging times. A big thank you to all of them.”

Learn more about working for St Luke’s.

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Make a Will Week – 11 – 15 May

It’s straightforward to do and saves your loved one’s unnecessary distress at an already difficult time, yet many of us have not made a will. In fact, in the UK 77% of parents with children under five do not have one*.

With this in mind, St Luke’s is encouraging people to make the most of its Make a Will Week (11 – 15 May), when 11 local solicitors are giving their time free of charge to create or update wills in return for a donation to the charity.

Having a will can help bring you peace of mind, knowing that when you die your wishes will be carried out. Not only does it make it less stressful and time consuming for your friends and family to sort everything out, a will avoids everything you own being shared out in a standard way defined by law, which might not be what you want.

Making a will is especially important if you have children or other family who depend on you financially, or if you want to leave something to people outside your immediate family.

It is also wise to have a will if you own a business – whether in partnership or as a sole trader – stating how you wish the business to be administered in the event of your death. Failure to do this will result in a delayed or protracted process that can result in your family receiving less money than if you had a will in place before your death, or not being able to access equity in the business at a time when they might need it most.

The companies taking part in Make a Will Week include McClure Solicitors, who kindly provide this service all year round in aid of St Luke’s. Other participating firms include: Beers LLP Plymouth; Bright Solicitors; Evans Harvey; Fursdon Knapper; GA Solicitors; Gard & Co; Kitsons; Start Point Law; The Will Centre; Wolferstans, and Woolcombe Yonge.

Speaking about the event, St Luke’s Business Fundraising Manager Nicola Keen said: “Whilst were stuck inside, doing our bit to help during this pandemic, it’s a perfect opportunity to catch up on those jobs that we just keep putting off. Our Make a Will Week is a great time to make or update your will, especially if your marital status has changed, you have moved to a new house or recently added to your family. The best part is all of this can be done online, over the phone or via video call!

“People often forget that it is not always about sorting out the financial aspects. A will ensures your final wishes are clear. Your possessions and property are going to the right place, and the family and children you leave behind will be looked after.”

In addition to the donations it receives through its Make a Will Week, St Luke’s also receives support from those in the community who leave a legacy to the much-loved charity in their will. This generous gesture helps ensure that future generations of local families affected by terminal illness will be helped by St Luke’s expert compassionate care when they need it most.

To make an appointment to create or update your will between 11 and 15 May, simply contact one of the solicitors taking part to make an appointment, quoting ‘St Luke’s Hospice Plymouth Make a Will Week’.

More information can be found here.

*Source: Russell & Russell Solicitors

 

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Support Our Nurses

Behind the masks they’re wearing to protect our vulnerable patients and themselves, there’s always the warmest of smiles.

That’s because our nurses make sure their compassionate care never stops, even in these turbulent times.

Dedicated, sensitive and highly skilled, they’re working day and night to keep our community a kinder place for people who are dying. They know our patients need them now more than ever because heart-breakingly, many can’t have loved ones by their side currently because of safety measures to protect against COVID-19.

 

Archie is one of our team looking after patients at home, helping relieve pressure on the NHS. He said: “I can’t replace a patient’s family, but I can be there to show them they’re not forgotten. It’s not just taking care of their medical needs and making them comfortable, it’s making time for a chat and providing reassurance. So when a lady said she could tell by my eyes that I was smiling at her behind my mask, I knew I’d made a difference.”

With the ongoing support of big-hearted people like you, our nurses can keep doing what they do for patients and their families, which also helps relieve pressure on the NHS.

Whichever way you choose to give and however much you can afford, it is so appreciated.

Thank you.

Click here to make a one-off donation online

Click here to sponsor a nurse with a monthly donation

Click here to donate a bespoke gift

 

 

 

 

 

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Emotional and practical support for these challenging times

These are very challenging times for everyone, but for people whose loved one is dying or those who have already lost someone close to them, they are especially tough.

With this in mind, Jutta Maria Widlake, Head of Social Care at St Luke’s Hospice Plymouth, has drawn on her many years’ experience of listening to, and supporting, terminally ill patients and their families to provide guidance she hopes will help anyone struggling with feelings of sadness, anxiety or loneliness at such a vulnerable time.

If you can’t visit your loved one…

The stringent safety measures to help stem the spread of COVID-19 mean the unthinkable has happened and many families are unable to visit their loved ones in hospital or in care homes. Understandably, this is one of the most frightening situations facing people, particularly if their relative is critically ill or dying.

The current crisis means that patients and their families no longer have the choices previously available to them, but some creative thinking can help you and your relative keep in touch even though you can’t spend time together in person at the moment.  Favourite music, poetry, films and prayers can be shared electronically, for example, and you could arrange for staff to place much-loved photographs or other comforting objects from home in your loved one’s room.

While using technology to stay in touch with that special person doesn’t take away the pain of not being physically there beside them, phone calls, or using Facetime or Skype, can help make this very difficult time a little easier, as can recording messages for them and using electronic cards to share memories.

It is also very challenging for hospital and care home staff when there are no family or friends there to help support the person they are looking after. Try to work with those involved in the care of your loved one by keeping in touch with them, and bear in mind that the pandemic situation is fast changing so their organisation’s visiting policy may allow for some exceptions. It’s important to check with them on a regular basis if you are unsure.

If you’re bereaved and feeling isolated…
The social distancing brought about by measures to protect people from COVID-19 mean there are limitations on the everyday activities that bring us into contact with each other. In addition, with each new day seeming to bring more distressing news, feelings of anxiety can be exacerbated.

If you have been bereaved, physical isolation and personal distancing can add to you feeling alone and make grief seem even more overwhelming. In addition, practical concerns and worry about the current situation may make it harder for you to address your grief, which can result in it getting stifled. Remember though, that there are things that can help.

  • Use the technology available to you to keep in regular contact with friends and family by phone, text messaging, email, video calls or social media. Make a commitment to initiate contact with at least one person in some way each day.
  • Look after yourself by getting some fresh air and exercise every day.
  • Try to keep to a regular routine, which can help you sleep better.

St Luke’s bereavement service is here to help you if your loved one had links with our hospice. We can be that listening ear for you over the phone and provide emotional and practical support. There are other services available, too – a good place to start is Cruse Bereavement Care, which has a free helpline on 080 8808 1677, or the Good Grief Trust at www.thegoodgrieftrust.org.

Funerals

Physical distancing is having an impact on how funerals are conducted and the participation of mourners, which is exceptionally distressing when your loved one has died. It may be that very few people are allowed to attend a funeral or that you choose to hold a private funeral  or cremation.

If you can’t attend the funeral, you might want to write or record a message that can be read out by someone who will be there – contact the funeral director for information.

After the funeral, check in with people by telephone, social media or a video call. This is a good opportunity for you to talk about the deceased and share your memories.

You might find it helpful to set some time aside to have your own personal memorial at home. You could take some time looking at photographs of the person who has died, light a candle, write a message to them, or follow any of your own cultural or spiritual rituals.

Providing it is safe to do so, you may be able to visit somewhere meaningful to you and/or the person who has died, keeping in mind current physical distancing rules.

Sending flowers is a simple, yet meaningful, gesture. You can send them to the funeral home or the home of the bereaved.

If you’re sending a sympathy card, you may choose to share a favourite memory of the deceased. A short, simple note can provide comfort and let’s those who are grieving know that you’re thinking of them.

You could also ask if there is an online book for friends and family members to sign and offer their condolences. Family members often find comfort in reading these messages and having them available online makes it easy to look back on them at a later time. In addition, if the social media account of the person who died is still active, you could post a message in memory of them there.

Making a donation in the name of your loved one not only pays tribute to them, but also creates a positive impact on the lives of others.

If you would like support, please call 01752 964200 or email bereavement@stlukes-hospice.org.uk

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Long distance runner turns garden athlete in aid of local hospice care

Now, that’s going the extra mile!

When last Sunday’s Manchester Marathon was postponed due to the COVID-19 pandemic, hours of arduous training throughout the biting wind and relentless rain of winter could have been in vain for hundreds of runners, including Plymouth man Dave Hardy. Instead, though, he took the news on the chin and showed true grit, donning his running gear and completing all 26 miles in his own back garden, raising over £1,400 for St Luke’s along the way!

Resplendent in his St Luke’s running vest, Dave ran diagonally across the small outdoor space at the Ernesettle home he shares with his partner and his dog, Lola. With all the frequent turning required, it took him seven hours to complete his endeavour while his partner kept the drinks station stocked and Lola put her best paw forward to join him for a few laps along the way.

Also lending support was neighbour Sarah, who from across the garden wall read out messages of encouragement sent by Dave’s family and friends, including his running buddies at Ocean City Running Club, in response to videos of his epic run posted by Dave on social media.

Long distance runner turned garden athlete Dave said: “It was quite a lonely run at times but hearing all the messages and knowing the support I had behind me made a huge difference and helped me keep going to get it done. My lawn might be ruined, but I just wanted to do whatever I could to help in this tough situation we’ve all found ourselves in, and I know St Luke’s needs our community’s support more than ever.

“The charity has a special place in my heart because I’ve never forgotten the fantastic care its team at the hospital gave my mum before she died seven years ago. Later, St Luke’s also looked after a colleague of mine, Mike Peonides, at Turnchapel before he passed away. This local care is so important not just for patients but for the loved ones around them, too. We must never take it for granted.”

Penny Hannah, Head of Fundraising, said: “This is such a difficult time for everyone but seeing how Dave turned the disappointment of a postponed marathon into something really special for St Luke’s has really warmed out hearts.

“His kindness and determination show that life on lockdown is no barrier to fundraising when you think outside the box, and we’re so grateful to him and all who donated for raising such a fantastic amount. It makes a vital difference to all the families who so desperately need us.”

You can show your support and donate to Dave here.

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Innovative solution fast-tracked by hospice enhances patient care

Across the UK, hospices are pulling out all the stops to keep running their vital service for people at end of life – and the loved ones around them – despite the many challenges presented by the COVID-19 pandemic.

Just as with their NHS counterparts, recent events have meant these charities have had to take very tough decisions in order to protect patients and their families, plus staff, volunteers and the wider community, from infection, as well as fast develop new ways of working that ensure their specialist care continues to reach those who desperately need it.

As pressure mounts on our at home team to make its limited resources stretch further during these difficult times, St Luke’s IT department wasted no time in collaborating with their clinical colleagues to hone an innovative solution that’s helping the multidisciplinary team of doctors, nurses and occupational therapists carry out their crucial work both safely and speedily.

With the NHS granting permission for us to use its tried and tested accuRX system – already used by many hospital trusts and GP surgeries for online consultations and text messaging with patients – St Luke’s has worked across teams and around the clock to adapt the system so patient-centred care can be provided remotely when it is not safe to visit patients at home or when the caseload makes this difficult.

AccuRX video-conferencing is user-friendly and works in much the same way to Skype, making it accessible to patients as well as the professionals responsible for their care. Crucially, though, the information shared – be it a video consultation, a patient’s scan or the details of their prescribed medication – is encrypted so that it cannot be deciphered until it is received by its intended recipient.

Aaron Smallshaw, Group Head of IT for St Luke’s and Rowcroft Hospice in Torbay, said: “Given the very serious nature of COVID-19 and the threat it presents to vulnerable patients in particular, we were determined to act quickly to do whatever we could to help ensure their safety and that of our staff looking after them.

“The beauty of accuRX is that it’s already working really well within the NHS as a safe and secure way of sharing information between clinical staff and between them and their patients. Our focus has been on adapting and testing it so that it works equally well for our hospice team, enabling them to provide their outstanding patient-centred care remotely, and reducing unnecessary visits to patients’ homes, which helps keep everyone safe.

“In usual circumstances, it could take months to consult with our stakeholders and build, configure and test a new system, but with the endorsement of the senior management team at the hospice we were able to prioritise our work on accuRX above other duties and fast-track its implementation here within just a couple of weeks.

“It has taken a phenomenal hospice-wide effort and the fact that the system is already helping staff work even more efficiently in ways that ensure their patients’ peace of mind is testament to fantastic inter-departmental working, particularly between IT and our clinical colleagues in the frontline of caring for patients in these challenging times.”

Jen Nicholls, Clinical Nurse Specialist at St Luke’s, is among the first of our clinical staff to use the new system from her home. She said: “Now more than ever, it’s really important we keep as much contact as possible with our patients and their families.

“I’ve already used accuRX with a patient and was delighted it was so easy for them to connect. The picture and sound were clear and I was able to carry out my assessment by them pointing to the site of their pain and from me observing their skin colour and general appearance. I was also able to see their medication boxes on screen and check the dosage, and the patient’s wife held his prescription chart in front of the screen so I could confirm it was correct and up to date.

“I was really impressed by how straightforward everything was and I can see how using the system both now and in the future will have benefits for our service and the people we look after. It’s a game-changer that will enhance our specialist end of life care.”

Sioned Evans, Community Consultant at St Luke’s, said: “Through Project Echo we’ve already been using technology to share our specialist skills with local care home staff and the South Western Ambulance Service NHS Foundation Trust. Now accuRX will help us in our one-to-one consultations with our patients in a way that is reassuring to them and their families while easing pressure on our precious resources. I couldn’t be more proud of the way our teams have risen to the challenge and come together to make it happen so quickly.”

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Online 80s gig boosts local hospice care

A local man with a big voice and an even bigger heart has proved that when you think outside the box, life on lockdown is no barrier to doing good for your community in these turbulent times.

Currently confined to the home he shares with wife Lise and 20 month old son Alfred talented singer Richard Godefroy hit the right note on Friday 27 March, taking to social media platform Facebook to host an 80s-themed ‘gig’ live from his living room in aid of St Luke’s Hospice Plymouth.

Delving into his repertoire of 80s hits, Richard – who would ordinarily be performing at weddings and corporate events across the South West as part of award-winning The Swing Kings – reached an audience of 22,000 people through their newsfeeds and raised £560 in donations towards the vital service St Luke’s provides for local families across Plymouth and surrounding areas.

Throughout the coronavirus pandemic, we have been continuing to work around the clock to ensure terminally ill people approaching the end of their lives are as comfortable and at ease as possible, whether they are at home, in hospital or at the specialist unit at Turnchapel. The £560 raised through the online donations from Richard’s family and friends and others who tuned in means we can provide a package of care and support for a family at home, making a very difficult time that little bit easier.

Richard, who with brother Duncan founded Crown Entertainment in Plymouth, said: “As a singer I’ve been missing performing, so an online gig felt like a great way to entertain people at this challenging time. It also struck me as an opportunity to help a fantastic local cause rather than something national, and that’s why I chose St Luke’s.

“Over the years, I have seen how compassionately they look after people, including family and friends of mine, so it’s a charity that’s to my heart. It’s really important to help keep the service going now so it’s still here for our community in the future.”

Encouraging his online audience to join in the fun from home in 80s-themed fancy dress, Richard took requests as well as singing some of his favourites including poignant hits such as the Bryan Adams classics, ‘(Everything I Do), I Do it for You’ and ‘Heaven’.

Richard said: “I was only live for an hour and 45 minutes so I was astounded by the amount raised and it felt very emotional, knowing that even in the middle of such a worrying time for everyone, people were still giving so generously.”

Thanks to his brother Duncan and good friend Danny Jones also delivering a Facebook Live performance over the weekend, a total of £1,040 has been raised.

Penny Hannah, Head of Fundraising at St Luke’s said: “What Richard has done is fantastic and highlights the creativity and generosity of our community, whose support we need now more than ever to keep our vital service running. A huge thank you to him and all the people who donated. It is so appreciated and really makes a difference.”

People wanting to donate to St Luke’s can do so by searching Richard Godefroy on Facebook.

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